Job Responsibilities

·         Based on the occupancy projections for the year, prepare departmental budgets and estimate the supplies needed in terms of cleaning materials, linen, electronic materials, staff uniforms, etc. Review spends versus budgets on a monthly basis and allocate future spends based on business needs.

·         Ensure cleanliness, orderliness and appearance of the entire hotel is maintained at all times according to standards.

·         Supervise and ensure that par stock of guest supplies, cleaning supplies, linen and uniforms are maintained.

·         Plan, control and supervise horticulture activities in the hotel.

·         Conduct room inspection to ensure that all standards are followed and rooms are made as per guidelines specified by the organization.

·         Ensure all guest feedbacks and preferences are noted and acted upon. Ensure complaints and requests are responded to in a timely manner and recorded as per standards.

·         Ensure all documents are checked on a periodic basis, such as log books, checklists, preventive maintenance schedules, inventory records of linen, cleaning records, uniform records, hygiene and pest control records, lost & found records etc.

·         Coordinate the preventive maintenance schedule of rooms and public area with the maintenance department.

·         Create action plans along with the team to conserve energy through recycling measures, use of environment-friendly products, conservation of water, electricity, etc. and create awareness of the same.

·         Review and draft SOPs for the department. Check periodically to ensure adherence. Prepare internal audit checklist, review the results, provide feedback to the team and suggest corrective measures for the same.

·         Coordinate with purchase department and identify vendors for all equipment and supplies needed, keeping cost, quality and new trends in mind.

·         Review and prepare performance evaluations of all his outlet heads as well as reviewing all evaluations submitted by his outlet heads for F&B associates as per company´s instructions.

·         Perform necessary HR functions such as setting of KRAs, conducting appraisals and job chats, taking interviews of prospective candidates and making recommendations for movements/transfers when required.

·         Conduct internal audits periodically and keep in consonance with audits like TPAM, Mystery, Hygiene Audit or any other as deemed by the organization. Take corrective actions based on results/findings and share the road ahead with the team.

·         In addition to the above mentioned duties and job functions, any other assignment given by the management within the scope of job.

·         Adherence to the Tata code of conduct, safety policies and values of the organization as defined.

Job Requirements

·         Diploma/Degree in hotel management

·         10 years of experience in housekeeping department

·         In-depth knowledge of various detergents and chemicals used, housekeeping techniques, different flooring, fabrics and carpets, etc.

·         Being updated with the new trends, pushing for innovation and strategizing plans for the department, based on the observations.

·         Monitoring cost and budgets for the department

·         Inspection of rooms and public area and ensuring that all the standards are adhered to.