Posted On May 06, 2024
Job Description
Job Responsibilities
Job Purpose
Responsible for maximizing revenue, profit, and market share associated with rooms and function space for the hotel. This position will develop and implement a strategic plan to drive hotel revenue through proper pricing and inventory management, by managing sales channels and optimizing the hotel-s distribution channels, including direct reservations, voice, brand website, online travel agencies and GDS. Provide support to the Sales & Marketing, Front Office and Rooms divisions, ensuring that all departments work together to achieve revenue goals.
Job Description
Develop and implement pricing and inventory strategies that increase market share and profitability.
Utilize data and analytics to identify trends, opportunities, and areas for improvement.
Analyze overall monthly hotel performance and provide summary report with recommendations to improve long term strategies.
Annual Revenue budget planning and implementation strategy to achieve the targets.
Ensure all related systems are configured correctly, validated and working to full capacity, ownership of correct processes and utilization of the CRS and RMS tools available.
Manage online travel agency (OTA) and other distribution channel partnerships, monitor channel performance, and optimize channel mix to maximize revenue and minimize cost of distribution.
Establish and maintain RevPAR Penetration (RGI) leadership.
Monitor competitive pricing and strategies and adjust hotel pricing and inventory strategies accordingly.
Maintain and honour company guidelines on Best Rate Guarantee and Rate Parity
Monitor Business on Books, Pickup, Pace and Forecasts on Daily / weekly basis, and drill down to identify and drive demand.
Develop and execute promotional campaigns to drive revenue during low demand periods, in line with corporate guidelines.
Work closely with the Sales & Marketing team to develop and execute effective demand generation strategies.
Develop and maintain strong relationships with internal and external stakeholders.
Analyze and report on key performance indicators (KPIs) and make strategic recommendations to improve revenue.
Identify and drive ancillary revenue levers for the property
Ensure compliance with brand standards and best practices in revenue management.
Provide training and support to hotel staff on revenue management strategies and techniques.
Oversee and guide the Central Reservations team on daily operations, processes and performance.
Oversee and audit the standards and operations of the reservations department.
Periodic training and coaching for self and reservations teams
Any other reasonable requests made by management.
Job Requirements
Qualifications and Experience
Minimum 2 years of experience
Adherence to Tata Values
Bachelor-s degree in Hospitality Management or MBA or Reservations/Front Office experience
Knowledge of industry and product
Knowledge of business strategies and methods
Knowledge of revenue management principles, distribution channels, and pricing strategies.
Analytical skills
Precision of method
Forecasting abilities
Financial and Business Acumen
Excellent communication and interpersonal skills.
Strong organizational skills and attention to detail.
Ability to adapt to changing market conditions and implement innovative strategies.
Directly Reports
To Revenue Manager
Key Customers
Immediate team (Rate loading Team/ Central Reservations) and managers from support departments, vendors, suppliers, External and Internal auditors, and Guests
Key Success Metrics
Financial (Timely Achievement and maximization of Revenue Targets, Adherence to Budgets, Cost Savings, Competitive Benchmark)
Operational (Adherence to Schedule, Adherence to Brand Standards, Process Compliance)
Customer-Focused (NPS score)
People Focused (Employee Attrition Percentage and Employee Satisfaction Score)
Adherence to Tata Values
Language Proficiency
Should be fluent in both English and Hindi.
IT Knowledge
Indra PMS, Synxis, Microsoft Office
Travel
Should be flexible to move within the company according to requirement and also for personal growth.
Job Purpose
Responsible for maximizing revenue, profit, and market share associated with rooms and function space for the hotel. This position will develop and implement a strategic plan to drive hotel revenue through proper pricing and inventory management, by managing sales channels and optimizing the hotel-s distribution channels, including direct reservations, voice, brand website, online travel agencies and GDS. Provide support to the Sales & Marketing, Front Office and Rooms divisions, ensuring that all departments work together to achieve revenue goals.
Job Description
Job Requirements
Qualifications and Experience
Directly Reports
To Revenue Manager
Key Customers
Immediate team (Rate loading Team/ Central Reservations) and managers from support departments, vendors, suppliers, External and Internal auditors, and Guests
Key Success Metrics
Language Proficiency
Should be fluent in both English and Hindi.
IT Knowledge
Indra PMS, Synxis, Microsoft Office
Travel
Should be flexible to move within the company according to requirement and also for personal growth.
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