Technical Delivery Manager
Job Description:
Roles and Responsibilities
· Accountable for technical delivery of Ecommerce Integrations.
· Responsible for Leading multiple delivery streams to deliver successful project outcomes
· Plan, track and manage resources.
· Vendor management SOWs, budgets, invoice approvals, resource onboarding /offboarding and governance through regular governance meetings
· Providing technical guidance to team
· Partnering with business stakeholders, architects to understand business requirements and low-level technical design
· Plan, manage, track delivery through a combination of agile tools and traditional planning tools where required to ensure overall delivery across all streams are sequenced and tracked
· Ensure risks are pro-actively managed and highlighted in right forums to seek support for resolution
· Ensure all deliverables, checkpoints are planned and delivered to meet the banks standards and quality gates
· Pro-active planning on development dependencies and plan and track them to closure
· Measure and monitor progress and quality using data-oriented approach
· Participate in scrum of scrums and cross stream meetings to discuss, highlight dependencies across systems.
· Conduct regular checkpoints ( daily scrums, weekly project meetings) and track actions to closure
· Put in change management processes to manage and deliver agreed business outcomes
· During test phases, actively drive defect fixes to meet SLAs. measure and manage defect density, re-open rates
· Promote a culture of inclusiveness and have active participation from the team during team meetings and standups.
· identify areas of improvement from each sprint and work towards continuous improvement to improve sprint velocity and quality
Leading and contributing to cross-team improvement initiatives relating to agile methods, CI/CD tools, people, architecture, project management and governance, including further adoption and improvements to the Banks System Development Methodology (SDM)
Skills
· At least 12-15 yrs experience with a track record of successfully delivering complex projects
· At least 5 years in managing / building applications in ecommerce, Order management systems, payments domain
· Should have had at least 5 year's of experience in managing large scale projects & building applications from scratch using APIs and micro services and leading multiple streams
· Strong project / program management skills in Ecommerce Domain
· Knowledge on Sterling OMS and Salesforce commerce is a plus
· Should have prior experience in managing virtual teams in onsite/offshore model
· Should have a development background and the right level of experience and expertise to coach and design, plan and deliver complex applications
· Ability to work under strict deadlines
· Own overall delivery and drive teams' velocity
· Strong analytical and communication skills and
· Go-getter with a keen focus on delivery