Designation:  Deputy Manager

Role: Training & Quality

   Department:Customer Experience

   Location:Noida

About Tata 1mg:

Tata 1mg is a trusted health partner for end consumers and large institutions. Our Mission is to make healthcare understandable, accessible, and affordable for all Indians. Over the past three years, we-ve worked to build a healthcare platform that guides customers to the right and affordable care. Today,       Tata 1mg is present in 1000+ cities- And we're just getting started. Leading the chart as one of the top consumer health platforms through ePharmacy, eDiagnostics, e-consult and offline stores, Tata 1mg has delivered over 15M ePharmacy orders, 2M eDiagnostics orders & 1M+ organic users/day in 2022 and we are just getting started. Our strongest asset is our 6400+ people enabling us to deliver on our mission consistently.

Know more about us: https://www.1mg.com/aboutUs

Brief about the team:

Customer Service is part of the customer support team of TATA 1mg. The team is to help the customer support team to give a remarkable experience to the customers. Customer support is a team of people who provide help when customers have trouble with a company-s products or services. It-s ultimately about making sure customers are successful in solving whatever issues they came to your business to help solve.

What will you do:

•        Training Program Development: Design and develop effective training programs for new hires and existing sales team members. Create training materials, presentations, and resources to support learning objectives
•        Training Delivery: Conduct engaging and informative training sessions, Utilize various training methods, including role-playing, simulations, and interactive activities, to enhance learning outcomes.
•         Sales Process Improvement: Develop and implement strategies to address identified gaps and enhance overall efficiency.
•         Quality Assurance: Establish and maintain quality assurance processes to evaluate the performance of sales representatives and Conduct regular audits of calls, and other sales interactions to ensure compliance with established standards.
•        Performance Metrics and Reporting: Generate and analyze reports on training effectiveness and sales performance metrics.
•        Feedback Mechanisms: Implement feedback mechanisms to gather insights from sales team members on the effectiveness of training programs and use feedback to continuously refine and improve training initiatives.
•       Collaboration with Cross-Functional Teams: Work closely with other departments, such as marketing and product development, to stay updated on industry trends and product knowledge. Collaborate with HR for onboarding processes and ongoing training needs.

What are we looking for

•  Graduate/MBAwith a minimum of 7  yearsofworkexperiencein a similar role
• Good Communication & presentation skills
• Hands-on experience in creating Training content

Why Join Us?

Tata1mgprovidesoneofthemostexcitingandhigh-growthenvironmentstoworkin.You get the added benefit of working in a prestigious legacy brand like Tata and a highly dynamic and versatile startup like1mg. Being an integral part of the Customer Experience will provide a great opportunity not only to scale up your personal goals & targets but also our organizational goals to great heights by leveraging the existing capabilities of Tata1mg.

Disclaimer: Tata 1mg is proud to be an Equal Opportunity Employer. All employment decisions at Tata 1mg shall be made without discrimination, harassment or less favorable treatment of any employee or job applicant, either directly or indirectly, on the grounds of age, color, physical ability, ethnic origin, nationality, religion, gender, family status, marital status, prenatal status, gender reassignment, or sexual orientation. All employment decisions are based on business needs, job requirements, competence and merit.