A            Position Overview

Position Title

Senior Manager

Department

IT

Level/ Band

Sr. Manager

Role Summary: This position is primarily responsible for handling maintenance & support of Group core insurance application and its Transition to a new user friendly and new age technology. The candidate would be required to manage a team of developers and vendor resources to ensure timely delivery of requirements with utmost quality on SQL / Java platforms. This role includes managing development, maintenance & production support teams.

Drive team in analyzing production issues and fixing root cause issues to ensure reduction of tickets and delivering regulatory requirements on time. Also he/she needs to review functional and technical design specifications, oversee development, perform code reviews, obtaining signoffs prior to release, plan implementation, post production verification and support.

The role has overall responsibility of providing system solution for all business requirement of Group Life Insurance sales channels, Operations, Finance and other functions to meet the  business objective. Candidate should prepare technical solution design specification for all business requirements and handover to software development team for implementation. He should have connect with Indian insurance market and update with latest trends. Perform competitive analysis for of the development of software applications. The candidates are expected to have a good understanding of software technologies and helping insurance businesses implement technology solutions in a cost-effective way by determining the requirements of a project or program, and communicating them clearly to stakeholders, facilitators. The role needs the candidate to understand Insurance domain, mentor the team and collaborate with vendor IT teams to ensure architecture alignment, support project managers, application design, design reviews and sign off to ensure business solution to meet stated project delivery objectives.

Support client engagement, product enhancements and new development by understanding business requirements, and performing competitive analysis for of the development of software applications.

• Deliver better user experience of the new / existing products which would benefits the clients and internal product line.
• Should identify, understand and define customer needs, objectives and business requirements, to design a solution that can best meet the Client-s requirements and internal product line.
• Adequate knowledge on UI/UX mobile / web application / API's.
• Possesses business operations capabilities combined with excellent technical, communication, presentation and client handling skills.
• Strong Inter-personal skills; ability to communicate clearly at all levels

B           Organizational Relationships

Reports to                                              

AVP- IT

Supervises

Employees/Partner resources

C           Job Dimensions

Geographic Area Covered

Mumbai- Thane

Stakeholders                                        Internal

All departments

                                                              External

Vendor

D            Key Result Areas

1

Manage Group application from development, production support, initiatives aspect from concept to implementation and core transformation

2

Manage team to deliver Group related changes, along with application health monitoring, security fixes as required

3

Participate in change concept/roadmap/development related discussions and provide system functional inputs to ensure minimum gap. Design technology solutions for complex business requirements involving multiple applications integration

4

Strong experience on Group Policy Admin System in Life Insurance covering policy administration, customer servicing, new business functions

5

Coordinate with Core Insurance & Digital application technical teams to identify system changes, solution & finalize FSD for initiation of Development. Responsible for zero gaps post implementation

6

Collaborate with partner for upgrades, product queries, business issues to ensure smooth production systems & enhanced application experience

7

Strategize system/process improvements, plan and execute projects to automate/optimize processes to reduce ticket inflow and improve stability of application helping EODB

8

Awareness of contemporary technologies used by Insurance and BFSI Industry and evaluate them for use in TATA AIA

9

Ability to manage internal & external stakeholders from Business units (Operations, Finance, Sales, etc.,), Vendor Management aspects

10

Ensure security, audit guidelines are adhered to in development

11

Monitor application performance, work with infrastructure vendor to ensure periodic maintenance and fixes as required

12

Extensive understanding of various IT technologies, SDLC, IT Development & Infrastructure

13

Periodic metrics and reporting to internal IT & business leadership on deliverables & roadmap

14

Work well within the budget to manage resources and deliveries

Project / Delivery Management

·        Ensure business partner stakeholders engagement, product and new development by understanding business requirements.

·        Identify change in business partner process & system, document new process in business requirement and get it validate by respective team.

·        Ensure business solution meets customer requirements and adheres to Alliance defined standards

·        Act as interface between Business  & delivery team  on business solution, effort estimation,  capacity planning, design patterns to be adhered  

Risk Management and Mitigation

·        Analyse Process and systems to mitigate risk and provide solutions for  non stated functional requirements

·        Ensure all IT design and architecture risks are managed

Managing the Team

·        Guide extended team in sequencing the project deliverables to ensure all the building blocks fit in properly with no rework and surprises

·        Review provided technical, integration, database design artifacts and source code if required

·        Mentoring the team on technical and business related areas

·        Help in coordination between different verticals of IT / DC Team

Misc

·        Ensure compliance to AIA and TALIC rules and standards

·        Constantly align with the IT team, Vendor  team and business stakeholder

E          Competencies ( Please copy paste  from Competency Dictionary)

Competency For



Proficiency Scale

Proficiency Scale Description

Timely Decision Making

The ability to analyze data and use knowledge/experience to make decisions in a structured manner based on logical assumptions and factual information, in line with the set regulations and guidelines. Identifying problems and providing solutions by developing a course of action taking into consideration resources, constraints and organizational guidelines, regulations & values. Is able to take ownership of the decisions taken and can empower team members to take decisions as well.

4

·        Uses experience and industry awareness while taking decisions to help improve effectiveness and output. Displays strong analytical skills to identify emerging trends and patterns and anticipates potential problems / issues.

·        Solves problems even in ambiguous or risk situations by selecting a course of action based on logical assumptions and factual information, taking into consideration resource constraints and organizational values to solve problems, in line with the set regulations and guidelines.

·        Encourages others to take calculated decisions after evaluating the pros and cons.

Functional Excellence

Thorough understanding of the domain, processes, knowledge and skills sets required to excel within the function and to deliver responsibilities assigned to individual roles effectively.

4

·        Displays a clear understanding of the processes, regulatory framework & market awareness pertaining to own and related markets and helps the team to gain knowledge.

·        Uses business/market awareness and information made available by various processes to enhance overall effectiveness of the function/department and to re-engineer processes.

·        Identifies potential hurdles and sets appropriate milestones, systems and processes for others to follow and monitors their progress against the set milestones.

Drive for Results

Exhibits passion, drive and perseverance to plan tasks and deliver results with consistency, as per the required business goals  by overcoming challenges and holding self and others accountable.

5

·        Guides organizational initiatives ensuring effective planning and resource utilization.

·        Inspires team to proactively deliver results even in new situations without losing focus on process discipline.

·        Creates a high performance work climate for individuals and teams to deliver by synergizing multiple systems and departments.

Customer Focus and Consumer Focus

Customer and Consumer Focus is about adding value to all customers,  internal and external, through thought, action & behavior. Adding value implies understanding the customer needs vis a vis the market and being committed in delivering solutions that delight the customer and consumer and enhance the relationship without compromising on company SOP-s and values.

4

·        Analyzes the market trends, anticipates customer needs and adopts the best solutions that will exceed the customer expectations while meeting organizational SOP-s.

·        Stretches self and team to deliver customer delight.

·        Monitors and meets SLAs and TATs

Building and Managing Relationships

Ability to network with key stakeholders (internal and external) and cross functional team members to  build collaborative relationships and convincing them about an idea, agenda or direction by taking a variety of actions for establishing credibility for achieving positive business outcomes. Communicating effectively with individuals across teams with diverse working styles, treating them with respect, and valuing their contributions.

5

·        Establishes long term partnerships with all the parties who can play a pivotal role in guarding the business interest of the organization with a focus on developing mutually beneficial relationships.

·        Presents information persuasively, with skill and power, seeking to influence an audience of critical importance. 

·        Is able to deliver difficult or ambiguous messages with clarity, tact and diplomacy.

·        Is able to convey the right message to the right person in the right context.

·        Have scheduled governance meetings and project the delivery vs expectation quantitatively as well as qualitatively

Taking Ownership

Exhibits drive and energy while holding self as well as others accountable and responsible for delivering desired results with speed and quality.

5

·        Leads by example and puts in place strategies and processes to fosters a culture of accountability for focused working, to ensure achievement of the tasks within the quality, time and budgetary parameters within the team.

·        Grooms the team such that the response to any requirement is uniform and ownership is taken by the team lead (Sr. Mgr)

G            Skills Required

Technical

·        Strong knowledge of Group PAS

·        Experience of working on Life Insurance

·        Understanding of Policy admin, Customer service, Service to Sales areas along with integration with life insurance applications

·        Excellent experience in SDLC Methodologies, Development experience

·        Strong experience on .Net, SQL and web application development/support including infrastructure understanding

·        MS Project, Excel, Word, PowerPoint

• Technical Knowledge of new age technologies like RPA, Mobility, cloud and emerging technologies

Behavioral



Essential

Desired

Interpersonal skills

Yes


Communication skills

Yes


Creative thinking skills

Yes


Supervising/Leadership skills

Yes


Teamwork Skills

Yes


Influencing skills

               Yes


Relationship Building skills

Yes


Decision making skills

Yes


Negotiation skills

Yes


H           Incumbent Characteristics

Essential

Desired

Qualification

BE/BTech/MTech/ME, PGDM, MBA

FLMI/ALMI certification

Experience

10 - 14+ years

- Minimum 4 - 5 years in Life Insurance & 5 - 7 years in BFSI

- 3 - 4 years of IT development management experience

- Minimum 4 - 5 years of experience in Group Asia - Policy Admin (preferred) or any other leading core PAS (mandatory)

- Life Insurance applications

- Minimum 3 - 4 years of delivery management experience