A            Position Overview

Position Title

                                                      Assistant Manager

Department

New Business - Medical Management Team

Level/ Band


Role Summary: 

B           Organizational Relationships

Reports to: Manager                                       

Supervises -  Yes

C           Job Dimensions

Geographic Area Covered


Stakeholders                                        Internal

UW, New Business, Branches, Channels

                                                              External

Vendors (TPAs )


D            Key Result Areas

·        Should belong from Insurance domain knowledge specially Medical Management

·        Should have basic knowledge on Underwriting and New Business processes  

·        Should have hands on experience in managing medical process i.e. Technical know-how, TPA co-ordination, medical field challenges daily to handle

·        To perform/manage different processes in medical management along with effective tracking and delivery

·        Raising and tracking process level issues observed during BAU and to make the processes more effective

·        Abroad medical management and HNI profile handling should have knowledge of these processes

·        Daily coordination with channel / support team and TPA on BAU

·        To have industry knowledge on medical handing processes

·        To explore new processes basis past experiences which will help to create robust process flows

·        Should be a Team player and should be able to work on different RCA, ability to manage MISs, Trends and presentations

E          Competencies (Please copy paste from Competency Dictionary)

Competency For



Proficiency Scale

Proficiency Scale Description


Customer and Consumer Focus : Customer and consumer Focus is

about adding value to all

customers, internal and external,

through thought, action &

. Adding value implies

understanding the customer

needs vis a vis the market, and

being committed in delivering

solutions that delight the

customer and consumer and

enhance the relationship without

compromising on company SOP-s

and values.

3,4

Analyzes the market trends, anticipates customer needs and

adopts the best solutions that will exceed the customer

Expectations while meeting organizational SOP-s.

Stretches self and team to deliver customer delight


3

Goes out of the way to deliver on time,

the commitments made to the customers

and consumers while striking a balance

between their needs and organizational

SOP-s.

Guides team members to build relations

And ensure customer delight.

Functional Skills and Ability :

Ability to gain new knowledge/

skill/ information, analyze the

risks associated with the same

and take timely decisions, as

per the set processes and

regulations, while constantly

Meeting quality standards .

3

Takes efforts to gather market information

from multiple sources.

Has a broad understanding of the

financial / commercial factors and

dynamics important to the business.

Gathers and evaluates information to take

decisions which will enhance the

effectiveness of the department.

Pursues opportunities with optimal risks

that can lead to substantial benefits.

Displays dedication towards quality

improvement and on-time delivery for self

and team


4

Proactively updates oneself on business trends and regulatory

changes and understands their impact on the organization.

Uses developments in the business/ industry domain to develop

long-term business or functional goals.

Makes decisions/ policies considering factors such as cost,

benefits, risks and buy in.

Guides the teams to follow processes and regulatory guidelines

so as to continuously strive towards delivering exceptional high

quality solutions.

Building teams and Engaging People

3

Encourages and leverages diversity by

utilizing individual strengths and actively

builds teams with complementary skills.

Makes team members understand

criticality of their contribution to the

team's success.

Provides constructive feedback and

rewards and recognizes all contributions..


4

Advices and coaches others by sharing experiences and

discussing how to handle current or anticipated concerns.

Communicates openly, builds trust and treats all team members

fairly, ethically and as valued allies.

Recognizes the value of the workforce, delegates tasks and

empowers team members so as to fully utilize their potential.

Performing Under Pressure

4

Deals with ambiguity and proactively makes effective decisions

even in the absence of clear directions to drive high performance

from self and team.

Treats change and new situations as opportunities for learning or

growth.

Maintains high levels of enthusiasm and passion within

teams/units even in the face of adversity.

Drive for Results

3

Motivates team members to set stretched

goals, prioritizes tasks and leverages all

available resources to deliver high quality

timely results.

Shows a significant level of effort,

persistence and time commitment to

achieve the goals.

Ensures self and team understand the

urgency of work and takes accountability.

Underwriting


4

Sets stretched goals for self and others.

Continuously motivates team members to demonstrate passion

and drive to achieve the results and take accountability for the

same.

Facilitates goal accomplishment by planning and monitoring

work, anticipating possible obstacles and making process

enhancements to achieve team goals.

G     Skills Required

Technical

§       Technical skills required

Behavioral

                Yes


Essential

Desired

Interpersonal skills

Yes


Communication skills

Yes


Creative thinking skills

Yes


Supervising/Leadership skills


Yes

Teamwork Skills

Yes


Influencing skills

Yes


Relationship Building skills

Yes


Decision making skills

Yes


H           Incumbent Characteristics

Essential

Desired

Qualification

Graduate / Post Graduate / Any related post graduate qualification in Insurance


Experience

Life Insurance background and work Experience in the Insurance Industry                                   Managing TPA and medical profile  -minimum 3-5 years of experience,  

Good Excel & PPT Knowledge

Able to manage support team