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Sr Manager - IT Operations & Infrastructure (Information Security) - B4101_1

Tata Communications

Posted On May 09, 2024

Tata Communications

Chennai, India

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Job Description

Job Title: Sr Manager - IT Operations & Infrastructure (Information Security) - B4101_1
Broad outline of the Role

Role: Sr.Manager-IT Operations
Location: Chennai
Qualification: 10 Year of experience in a IT Operations
Years of experience: 13+ years
Education: Any IT graduate ( BCA/MCA,BSc/MSc(IT),BE,BTech)

Position Summary/Job Discription

Drive regular operations maintenance of IT infrastructure applications and database including delivery of infrastructure projects.
Continuously strive to improve IT operations.
Provide 24 x 7 infrastructure and application support.
Drive incident problem change release configuration availability and capacity management with respect to IT Applications Infrastructure
Drive management of SLAs related to service requests incidents and business processes billing mediation etc.
Gather requirement from business and assist with creation of solutions to meet operational needs.
Drive and monitor the Service Help Desk System to ease resolution.
Deliver user documentation where required Quantify and analyse the service requests and incidents raised.
Liaise with the business to evaluate reduction of the no of tickets raised Drive creation of standard reports formats where possible.
Share periodic projects status with relevant stakeholders.
Coordinate with the L3 teams for all IT related activities
Monitor drive and track the compliance audit process for IT applications in coordination with the IT governance team on aspects on audits.
Implement and Maintain the global access management and corporate security policies design for end user management.
Good knowledge on Incident Management, Customer handling & Team management.
Hands-on technical on the network, datacentre maintenance & end-to-end support.
Fundamental understanding of the Network Related issues
Hands-on exp on Audit Functions
Overseeing network infrastructure and systems functionality
Managing teams of technicians, system engineers and other IT staff
Resolve issues escalated by technicians and engineers

Analyze IT infrastructure needs:

Application Virtualization, Desktop virtualization and Server virtualization
Design IT datacentre define compliance criteria. and Manage IT datacentre services and achieve the compliance decided.
Work with Compliance security team to decide the Needed compliance for the IT infrastructure and define Practices (process and Procedures) to achieve the same.
Define Best practices for Backup & recovery based on BCP expectation.
Define the endpoint management services needed plan the tool or services map the compliance standard and maintain the service.
Evaluate and deploy Endpoint security tools like EDR XDR, DLP.
Experience in different kind of infrastructure discovery tools with detailed understanding of
Have a foresight visibility of all the migration risks and issues
Client and stakeholder management
Language skills needed English
People skills Lead for 1-10 team members
Soft skills - Excellent verbal, written and presentation skills;
Ability to quickly produce PowerPoint slides which are both content rich and visually appealing
Ability to quickly establish credibility and trustworthiness in the mind of others
Area of responsibilities Skill Level
Conduct UAT
Cutover and go live activities
Migration risk and Issue management.
Client and stakeholder management.

Requisite Skillset

Technical

Operational Reviews & Audits
Lifecycle Services
Datacenter Management
Datacenter Site Monitoring
Planned & Predictive Maintenance
Remote Service
Datacenter Emergency Response
Vendor Management
SLA and KPI Management
Reporting, Via Dashboard & PowerPoint
Conduct Governance Meetings & take Minutes.
Take Ownership of Issues and Problem-solving End to End
Team Management
Transition/Transformation/Decommissioning/Projects
Change Control (CAB) Attendance & Stakeholder
Demand and Capacity Management

Behavioral

Good Analytical and Problem-Solving skills
Customer Centric with solution understanding capability.
Good written and verbal communication skills (Hindi, English)
Should be willing to accept challenges and highly dynamic in nature.
Good grasping and aptitude to change as per business needs.
Must possess strong interpersonal and communications skills.
Must be able to relate to a diverse group of people including technical and development personnel, management, business customers, and vendors in a constructive and effective manner.
Must have a solid technical background coupled with desire and ability to grasp skills quickly, combined with deep attention to detail along with excellent verbal and written communication skills.
Drive innovation.
Business acumen
Execution excellence
Build organizational talent.