·         Proficiency in managing O365 tenants, including user provisioning, licensing, security settings, and compliance.

·         Understanding of licensing models, subscription plans, and license assignment.

·         Knowledge of continuous updates and feature enhancements in M365 services - Microsoft Evergreen

·         Expertise in configuring Teams, managing channels, guest access, and integration with other apps.

·         Familiarity with creating interactive presentations and reports using Sway.

·         Understanding of task management and collaboration using To Do.

·         Understanding Visio Online from infrastructure support point of view

·         Understanding Project Online from infrastructure support point of view

·         Knowledge of DLP policies to prevent data leakage.

·         Excellent knowledge of sensitivity labels, encryption, and rights management.

·         Excellent knowledge with compliance features, eDiscovery, and retention policies.

·         Capability to handle escalated issues, investigate incidents, and provide timely resolutions.

·         Proficiency in incident tracking, documentation, and communication.

·         PowerShell scripting skills for automating repetitive tasks

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