Posted On May 06, 2024
Manager - Business IT Solution - Retail Centralized Operations - Housing - Mumbai - Lodha (I-Think Techno Campus) - MM
Tata Capital
Thane, India
Job Description
Manage the user access and control function for the entire group's organization
(Based on the Segregation of Duties rule book and framework that has been defined for the organization)
Keep abreast with latest trends in technology and tools and review the adoption of these to meet the organizations needs
Desired Experience: Minimum 7 to 10 years in the field
(Based on the Segregation of Duties rule book and framework that has been defined for the organization)
- Ensure timely access provision to users
- Manage the production support for multiple applications / solutions
- Coordinate with technology partners for defect resolution
- Level1 support to branches and simulating defects
- Manage frontline resources to support users at branches and offices
- Branch support - address IT related issues at branches and ensure satisfaction of users
- Manage the commissioning of scorecards and address any IT related issues pertaining to these scorecards
- Ensuring SLAs are maintained and improved
- Ensuring uptime of application
Keep abreast with latest trends in technology and tools and review the adoption of these to meet the organizations needs
Desired Experience: Minimum 7 to 10 years in the field
Job Qualifications Graduate : Yes / IT Graduate |
| Masters/Postgraduate: Preferred |
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