Posted On Feb 28, 2024
Sr Engineer - Customer Service Operations (Cloud & Security Customer Service Operations) - B2201_2
Tata Communications
Mumbai, India
Job Description
Broad outline of the Role
- The role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.
Purpose - Broad objective of the role
Size and Scope of Role - No. of direct reports
Size and Scope of Role - Total team size
Minimum qualification & experience
- Graduate with 0-4 years of experience
Other knowledge/skills
Key Responsibilities
Technical Competencies
- Understanding/Knowledge on Arcsight Architecture and components
- Device Integration with SIEM
- Troubleshooting of non-reporting devices
- SOC Incidents handling
- Use cases and report creation/finetuning
Knowledge / Skills
Communication Skills
Job Segment: Operations Manager, Cloud, Customer Service, Operations, Security, Technology
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