Posted On Feb 27, 2024
Assistant Manager - Customer Service Operations (Customer Service Operations) - B3101_2
Tata Communications
Pune, India
Job Description
Broad outline of the Role
- Responsible for Managing customer queries related to all services and solutions delivered, including diagnosing, and resolving complex technical issues in respective areas of Network/SDWAN/Cloud and security/Unified Collaboration/Mobility and IoT/other domains. The role acts as a conduit between customers and other teams such as engineering, architecture etc. for any issue resolution. This is an operational role, responsible for delivering results that have a direct impact on day-to-day operations and capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles.
Purpose - Broad objective of the role
Size and Scope of Role - No. of direct reports
Size and Scope of Role - Total team size
Minimum qualification & experience
SDWAN technology, VIPTELA, Networking,routing Switching, 5 year + experience |
Other knowledge/skills
SDWAN technology, VIPTELA, Networking,routing Switching, 5 year + experience
Key Responsibilities
SDWAN technology, VIPTELA, Networking,routing Switching, 5 year + experience
Technical Competencies
Knowledge / Skills
Communication Skills
Job Segment: Operations Manager, Service Manager, Assistant Manager, Customer Service, Operations, Management
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