Posted On Feb 27, 2024
Assistant Manager-Customer Service Operations -B3101_2
Tata Communications
Pune, India
Job Description
Broad outline of the Role
- Responsible for Managing customer queries related to all services and solutions delivered, including diagnosing, and resolving complex technical issues in Cloud and Security domain. The role acts as a conduit between customers and other teams such as engineering, architecture etc. for any issue resolution. This is an operational role, responsible for delivering results that have a direct impact on day-to-day operations and capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles.
Purpose - Broad objective of the role
Size and Scope of Role - No. of direct reports
Size and Scope of Role - Total team size
Minimum qualification & experience
- Graduate with 4-7 years of experience
Other knowledge/skills
- Good knowledge on implementation, installation, integration troubleshooting and overall functionalities
- Experience in troubleshooting platform related issues, data backup, restoration, retention
- Maintains awareness of latest technologies in the domain
Key Responsibilities
* Experience Fortigate,FortiManager,Fortianalyser,
* Experience vUTM,Security Products
* Knowledge in networking /routing switching,
* Min 5 years + experience Required in Network Security.
Technical Competencies
Knowledge / Skills
Communication Skills
Job Segment: Network Security, Operations Manager, Assistant Manager, Service Manager, Security, Operations, Customer Service, Management
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