Posted On Feb 26, 2024
Technical Associate - Service Delivery & Management
Tata Communications
Pune, India
Job Description
Broad outline of the Role
- Responsible for project execution and daily co-ordination to ensure that customer orders are delivered within the committed timelines. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcome.
Purpose - Broad objective of the role
Size and Scope of Role - No. of direct reports
Size and Scope of Role - Total team size
Minimum qualification & experience
- Graduate and/or equivalent experience.
- 0-4 Years experience
Other knowledge/skills
- NIL
Key Responsibilities
- Proactively monitoring project progress
- Resolving issues and initiating appropriate corrective action
- Creating reports and project documentation
- Analysing databases, doing quantitative and qualitative research
- Regularly participates in important projects or activities as a full contributing team member.
- Respond to customer queries in a timely manner.
- Update Project Management Workflow and Project document repository
Technical Competencies
Knowledge / Skills
Communication Skills
Job Segment: Consulting, Service Manager, Project Manager, Manager, Service, Customer Service, Technology, Research, Management
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