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Assistant Manager - Network Operations & Support (Network Operations & Support) - B3101_2

Tata Communications

Post time
Posted On Jan 22, 2024
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Assistant Manager - Network Operations & Support (Network Operations & Support) - B3101_2
Tata Communications
Mumbai, India
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Job Description

Broad outline of the Role

  • Responsible for managing day to day network operations and maintenance, in the respective areas of Network/SDWAN/Cloud and security/Unified Collaboration/Mobility and IoT/other domains. This includes- customer change requests, platform uptime, incident management, problem management, CFT / OEM Interlock, and escalation support for the operations. This is an operational role, responsible for delivering results that have a direct impact on day-to-day operations and capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles.


Purpose - Broad objective of the role

Size and Scope of Role - No. of direct reports

Size and Scope of Role - Total team size

Minimum qualification & experience

  • Graduation with 4-7 years of relevant experience


Other knowledge/skills

  • Troubleshooting experience of network, equipment and service level faults
  • Ability to write and present a comprehensive vulnerability assessment report.
  • Understanding of domain and related technologies
  • Understanding manual testing techniques and methods to gain a better understanding of the environment and reduce false positives/negatives.


Key Responsibilities

  • Create and maintain infrastructure necessary for the growth and upkeep of field and network operations to drive network efficiency and availability.
  • Manage new enhancements/issue resolution.
  • Proactive/Reactive fault management; Incident Management: Customer Handling during the fault and ensuring subsequent updates in timely manner.
  • Work directly with other OEM on repeat issues, bugs and implement resolution through defined change management process.
  • Identify day to day manual activities, repeat tasks and leading the effort to automate them.
  • Review CFT teams changes frequency, criticality and identify gap and prepare SOP (documents) to ensure no change error.
  • Track and monitor the environment performance to ensure minimal interruption to network transmission and/or network switches.
  • Manage network equipment maintenance and security operations for all sites.
  • Maintain day to day OandM tasks associated installation and testing of new network equipment, diagnosing, and locating troubles.
  • Performing repair and maintenance and restoring service for optimal customer satisfaction
  • The role may be an individual contributor or may lead a small team.


Technical Competencies

Knowledge / Skills


Job Segment: Operations Manager, Network, Assistant Manager, Change Management, Operations, Technology, Management

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