The Subsea Network Operation Center (NOC) role is responsible for 24x7 network operations and maintenance of submarine cable systems. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes. Responsibilities
Good knowledge of subsea cable systems, subsea cable technologies, vendors and their NMS
Maintain Equipment & Traffic Uptime
Traffic monitoring, fault analysis, complaint handing, and fault resolution.
Coordination with CLS for network fault troubleshooting & rectification of problems
Perform preventive & corrective maintenance as per JSMD guidelines
Planned and unplanned activities management and timely & regular updates to concern teams
Active coordination with internal customers, consortium parties, cable landing stations, vendors and consortium to resolve system related problems.
Circuit provisioning, activation, De-activation and testing in coordination with Cable Landing Station teams.
Testing & maintaining the restoration path & keeping ready for use
Preparation & analysis of Equipment & NW performance reports and submitting to consortium as per schedule
Coordination during Cable failure & repair and restoration of traffic as per JSMD guidelines
Implementing the remedial actions proposed by vendor to clear the Equipment/Network deficiencies
Manage new installations and upgrades activities
Ensure processes are followed towards achieving committed SLAs and KPIs
Achieve customer satisfaction within network performance
Compliance with JSMD Guidelines
Maintaining, administering, upgrading, and troubleshooting network tools and equipment
Assisting with and implementing installations as required for new and existing customer and internal projects inclusive of - terminations, testing and labelling of most common transmission mediums, hardware installations etc.
Ensure SLA are achieved & work proactively to maintain the same.
Conduct vulnerability assessments for networks, Servers, applications, and operating systems
Conduct network security audits and scanning on a predetermined basis.
Compile and track vulnerabilities over time for metrics purposes.
Timely upgradation of all the tools used and their related documents like SOPs etc.
Key Performance Indicator (KPI)
Traffic up Time
Equipment Uptime
Traffic Provisioning & Management & Restoration
Preventive Management on Network as well as wet segment
Fault & Complaint Management
Alarm & Network Performance Management
Compliance to NOC process & JSMD guidelines
Network Performance Report
Repairs and Inventory Management Desired Skill sets
