Titan wins Images Retail Award for employee satisfaction
September 10, 2007

Titan Industries has bagged the country's most coveted Images Retail Award for being the most admired retailer of the year for employee satisfaction. It had earlier won the Retailer of the Year Award last year and the Images Fashion Awards for several years in the past. The award citation recognised its Face of Titan programme aimed at motivating and building capability amongst the frontline staff.

The Face of Titan is an annual feature recognising 'outstanding' frontline staff of the "World of Titan" retail chain. The programme operates at the national level across 113 cities covering 213 showrooms. It identifies star performers and creates a benchmark for others to emulate. The several parameters for identifying the "stars" cover a holistic 360-degree process where the orientation is customer-centric. These are the people who 'make it happen' in the theatre of retail.

Acclaimed as 'the Oscars' of the Indian retailing world, the third IRA had all the makings of a premier Bollywood awards function — glitter…glamour…and the suspense. The venue was jam-packed with over 2000 who's who of India's retail industry, apart from some of the renowned retail professionals and experts from across the globe. The glam quotient was aptly turned on by personalities like Pooja Bhatt, Bhageshree, Padmini Kolhapuri, Zeenat Aman, Mahesh Bhatt and Anupam Kher.

Among some 150 foreign dignitaries present were Reg Athwal, speaker extraordinaire and livewire chairman of the World CEO Forum, Nigel Risner, the motivational guru from UK, Steve Barnett, Karen Eidsvik, director (Asia), Subway, Ian Duffy, president, IKEA, Peter Lau, chairman, Giordano, Francis McAuley, international director, Debenhams, Preben Bailey, SG, ISO and Jayne rafter, publisher and editor, RLI.

The fact that IRA recognises every aspect of retailing was evident from the 23 award categories that covered key retail segments, formats and operational efficiencies. The Images Retail Awards follows strict international benchmarks in deciding the top honours with IRIS as knowledge partner and global consulting firm AT Kearney as the process approver. The selection process involved self-nominations as well as a countrywide poll to short-list the nominees. Over 11,000 consumers and some 1000 professionals voted for their most admired retailers across formats and categories.