TCS to help Scottish Water make IT truly the heart of its business
April 28, 2008

New, end-to-end IT strategic service delivery model will see TCS become Scottish Water’s core applications management and support partner, helping it save a minimum of £8million over the next eight years

TCS, a leading IT services, business solutions and outsourcing organisation, today announced it has signed an eight year end-to-end IT applications services contract with Scottish Water, worth an estimated £60 million. The new contract, while delivering an extended level of service, will also save Scottish Water a minimum of £8m in operating expenditure alone over the next eight years.

Scottish Water, the UK’s only public sector water utility, serves 5.5 million customers in Scotland with water and waste water services. Since its establishment in 2002, Scottish Water has been working to transform the water industry in Scotland by improving efficiency and carrying out intense customer-centric programmes.

The focus for the IT management team has been to support the business’s vision of delivering the best performance and value for money to its customers. The Scottish Water IT programme 2007 was a competitive tender process involving 136 companies, out of which TCS has been selected as the only partner for application management and support, and strategic enterprise information, business intelligence and integration services. This includes the operational management of these services and the development of bespoke applications, integration and business intelligence reporting. TCS has also been selected as one of five partners to participate in the development framework for enterprise package implementations. Under the terms of this contract, TCS will consolidate Scottish Water’s existing applications and transform information management to enhance the delivery of IT services to the business.

“During the tender process, we were looking for world class partners who would bring to the table strong expertise and innovation credentials, as we felt this would enable us to accelerate our business aims through true utility domain expertise-led IT support. The most important factor for us is the ability to bring and share ideas and be a true partner. TCS really impressed us with their strength and depth of expertise and even more so with their transparency and collaborative spirit,” said David Brown, general manager — IT, Scottish Water. “Scottish Water has made a massive commitment to the people of Scotland to supply the highest quality water utilities. Working with TCS will enable us to deliver on this promise and move the business to the next level.”

“This win further bolsters TCS’s credentials in the utilities sector,” said AS Lakshminarayanan, VP and head, TCS UK & Ireland. “We are thrilled to be involved in this exciting project, helping Scottish Water achieve its business and IT objectives. That we won all the pieces of work that we bid for shows that customers are really starting to understand our commitment to an unparalleled certainty of delivery and customer experience.”
“This contract is a major strategic initiative for Scottish Water,” said Jennifer Thomson, research manager, European Services, IDC. “TCS being chosen as the lead provider for the core IT applications consolidation and enterprise information management reflects the company’s growing recognition for its technical capabilities, as well as its expanding expertise specific to the water industry. This deal is also important in showing TCS as collaborative with other providers.”