TCS unveils new, agile organisation structure to fuel next phase of growth
February 12, 2008

TCS, the leading IT services, business solutions and outsourcing organisation has announced plans to organise its global operations into integrated, customer-centric units to enhance customer focus, drive operational agility and address new growth opportunities in the market.

The new global operating model will provide customers with a single view of TCS encompassing project delivery and relationship management and enable a sharper focus on the customer.

This structure will also provide more opportunities for leadership growth at all levels in the organisation and encourage the next generation of leaders by empowering group heads to run their unit with growth and profit responsibilities.

"As we scale up over 100,000 employees, TCS needs a structure that allows us to build a nimble organisation to capture new growth opportunities," said S Ramadorai, CEO and MD. "This will create a framework that is scalable for growth across markets and provide focus on strategic initiatives like asset leveraged solutions, platform-based BPO as well other new initiatives," added Mr Ramadorai.

"The modular structure will simplify our interface with customers and drive agility in all areas of operations. The structure will also allow us to adapt to specific customer and market requirements while ensuring a uniform global service delivery," said N Chandrasekaran, chief operating officer and executive director.

In the new operating model, all necessary delivery, domain and technology expertise and resources will be embedded in these units to promote greater collaboration with the customer. All operating units will be supported by a common group of organisational infrastructure units, such as technology excellence, process excellence, resource management, and shared services groups.

The new structure will also support greater focus for strategic initiatives that will help drive non-linear revenue growth. In addition to TCS Financial Solutions, and the small and medium business solutions, the company has constituted a new unit for platform BPO solutions. These three strategic growth businesses will operate as independent units that will leverage TCS sales, delivery and customer relationships as required.