TCS signs S$6-million technology refresh programme with Parkway Hospitals
January 30, 2007

Tata Consultancy Services (TCS) has entered into a strategic engagement with Parkway Hospitals, which is run by Parkway, one of Asia's most prominent healthcare organisations, to provide and implement a leading healthcare information management solution for their hospitals, which include Gleneagles, Mount Elizabeth, East Shore Hospitals, Parkway Laboratory Services, Medi-Rad Associates, as well as for clinics globally.

As part of this S$6-million engagement, TCS will work closely with Parkway to customise and enhance its leading Hospital Management Solution (HMS) based on TCS technology for Parkway, as per their specific needs. TCS will also implement the Oracle E-Business Suite — an integrated suite of applications with healthcare-specific functionality. Parkway's extensive expertise and understanding of the private healthcare services will complement the deep knowledge and understanding of the TCS healthcare practice and TCS' global expertise in software IT solutions implementation services.

"TCS is delighted to be associated with Parkway. The combination of TCS' strong healthcare practice, system integration capabilities and consulting practices along with a large regional footprint in Asia Pacific, represents a win-win situation for Parkway," said Girija Pande, EVP and regional director, TCS Asia Pacific. "Both Parkway and TCS are recognised for providing quality services in their respective sectors. This association between two leading industry players in the Asia Pacific region will create greater value for the customers."

Details of engagement
Under the agreement signed between the two companies, TCS will implement the advanced HMS, including integration to the Oracle E-Business suite of products, building interfaces to existing Parkway's external systems.

This partnership with enable Parkway to provide value-based integrated healthcare of the highest quality and service, in order to achieve the finest clinical outcomes.

Benefits to Parkway:

• Intelligent systems to reduce queuing time
• SMS updates on appointment booking confirmations
• A single consolidated bill for all services across Singapore
• Single registration sign-on for all Parkway hospitals and clinics
• Ability to handle larger number of customers
• Lower operating costs due to consolidation of existing IT systems
• Consolidated and centralised medical patient records
• Parkway staff to be provided with continuous learning experience through integrated online learning
• Ability to scale up and expand globally
• Foundations for deploying Next-Generation features to further enhance customer experience

Parkway Hospitals leading the way — benefits for Singapore:

• Enhanced medical and healthcare experience for patients, aligned with the government's vision for making Singapore a hub for medical tourism.
• Technology platform enables Parkway to embrace further innovations and advancements.

"The major dilemma confronting healthcare organisations today is how they can provide the highest quality of patient care, while contending with rising costs and limited resources," said Adaire Fox-Martin, vice-president, government, education and healthcare industries, Oracle Asia Pacific. "Oracle is very privileged to work with TCS to showcase how this can be achieved with technology, for a premier healthcare provider like Parkway to deliver top class patient care and reinforce their position as a leading player in this very competitive industry."

"With TCS' business experience in healthcare solutions including software consultancy, development and implementation, along with the strong regional presence in the market that we serve, and Parkway's leading position in providing healthcare services to the region, we are confident that TCS is the right partner. TCS' ability to serve us in the markets where we are present in expanding in the long term with the ability to scale and deliver positions them as the ideal partner to be dependent on," said Dr Kenneth Thean, group vice-president (IT) and chief information officer / chief medical information officer, Parkway.

About Parkway
Parkway runs East Shore, Gleneagles and Mount Elizabeth Hospitals, three of Singapore's premier private healthcare providers with reputation for their clinical excellence and service quality. With about 1500 accredited medical specialists which include renowned experts in their fields and an extensive network of hospitals, centres of excellence, and fully-integrated healthcare facilities, Parkway also operates over 45 medical referral centres (MRCs) across the globe.

Parkway Holdings is one of the region's leading healthcare service providers with a network of hospitals in Malaysia, India and Brunei. The Group includes Parkway Shenton Pte, a major provider of primary healthcare services; Medi-Rad Associates, a leading radiology services provider; and Parkway Laboratory Services, a major provider of laboratory services. Contract research services are also provided by Gleneagles CRC Pte.