TCS completes £1.75 million project to streamline Balfour Beatty Utilities' business processese
December 12, 2006

Tata Consultancy Services (TCS), the world leading IT consulting, services, business process outsourcing and engineering services organisation, has completed a £1.75 million project to streamline Balfour Beatty Utilities' (BBUL) business processes.

BBUL contracted TCS in November 2004 to integrate its systems and simplify its business processes. Prior to the project, the company used several disparate systems, meaning that most operations were disjointed and inefficient. TCS implemented Oracle Applications and Custom Job Management Solution, and provided a variety of services — from process consulting to post implementation support — to streamline the company's information flow into a single channel. As a result, BBUL will see a range of benefits, from higher employee efficiency to improved planning and risk management.

The successful completion of the project, which spanned one and a half years, means that BBUL is considering TCS for phase 2 of its Work Management Solution. This will involve rolling out the solution across work management solution across the contract and mobile-enabling BBUL's current job management and scheduling system, allowing work to be delivered to engineers in real time, as well as immediate feedback to be given on work completed. BBUL is set to save £1.5 million when the solution is fully implemented in all their contracts.

"We chose TCS over its competitors because of its proven track record in the utilities sector," says Mathew Duncan, finance director of BBUL. "We knew that it would be committed to delivering a successful solution. Indeed, TCS has delivered on time and to budget, allowing us to save a large amount of money. As a result, we are very keen to take the relationship forward."

"This was a complex project, demanding a customised solution, not only for the utilities industry in particular, but also for the construction sector in general, given Balfour Beatty's overall proposition in the construction business," says AS Lakshminarayanan, country manager, UK & Ireland. "TCS is aiming to build a construction industry specific work-management and scheduling product, and the completion of this project takes us a step towards achieving that vision," he added.