TCS to project single view via global rejig
Business Standard — February 12, 2008

Tata Consultancy Services (TCS), the country's largest IT company, has planned to reorganise its global operations into integrated, customer centric units to enhance customer focus, drive operational agility and address new growth opportunities in the market.

According a statement sent to the Bombay Stock Exchange (BSE), the company's new global operating model will provide customers with a single view of TCS encompassing project delivery and relationship management and enable a sharper focus on the customer.

This structure will also provide more opportunities for leadership growth at all levels in the organisation and encourage the next generation of leaders by empowering group heads to run their unit with growth and profit responsibilities.

"As we scale up over 100,000 employees, TCS needs a structure that allows us to build a nimble organisation to capture new growth opportunities. This will create a framework that is scalable for growth across markets and provide focus on strategic initiatives like asset leveraged solutions, platform-based BPO as well other new initiatives," S Ramadorai, CEO & MD, TCS, said.

In the new operating model, all necessary delivery, domain and technology expertise and resources will be embedded in these units to promote greater collaboration with the customer. All operating units will be supported by a common group of organisational infrastructure units, such as the technology excellence, process excellence, resource management, and shared services groups.