Business
Standard - March 7, 2003
Toyota Financial
Services (TFS), a subsidiary of Toyota Motor Corporation, has
selected Indian information technology (IT) major Tata
Consultancy Services (TCS) for legacy IT system maintenance for
its operation in the US.
Announcing this, George
E Borst, president and chief executive officer of TFS, said this
was the first time the company would be outsourcing any IT job.
"We chose to
outsource to reduce cost. By outsourcing to TCS, we hope to
record 50 per cent savings. Moreover, at a later stage there is
also scope for process improvement," Borst said.
Ajoyendra Mukherjee,
vice-president of TCS, said the maintenance work would be
carried out entirely out of Kolkata operations.
"We have 1,800
staff here. For this particular project, 50-60 people are
working right now. But this has to be increased further,"
he said.
The contract is for 36
months but it can be extended further. TCS has been on the job
for sometime doing the work onsite. The offshore operation
started from Thursday.
Globally, TFS has
businesses valued at $24 billion a year of which the US
operation contributes 60 per cent.
Borst informed that TFS
does over 1.5 million financial and insurance contracts every
year and IT-enabled services to serve its customers better.
TCS was one of the
seven bidders for the job for which other Indian outosurcing
companies along with few outfits from north America fought.
"TCS won as they
have global presence and its culture similar to us. We were
looking for an IT company which not only does process
outsourcing but can also improve the process itself," Borst
said.
Shaun Coyne,
vice-president and chief information officer of TFS, said the
company was exploring the option to replace five major systems
in the future.
The fund would be
raised from productivity gain and savings by outsourcing
operations.
"We may move into
an open architecture and component driven system," Coyne
said. TCS, along with other Indian companies, would vie for a
slice of the development job in the next phase.
TFS is a service mark
that acts as an umbrella brand name to market the products of
Toyota Motor Credit Corporation (TMCC) and Toyota Motor
Insurance Services (TMIS) and Lexus Financial Services.