Hyderabad: Tata Teleservices Limited, the private basic telephone service provider for the state of Andhra Pradesh, has announced the launch of 'i-Help', a 24-hour voice-activated helpline for its customers.

The i-Help service is totally menu-driven and handles fault reporting, new telephone connections, status of value-added services like voice mail and Internet connection, and other enquiries.

Mr Ajay Pandey, COO, Tata Teleservices Limited, said, “Tata Teleservices Limited is a customer-friendly organisation that believes in understanding and addressing the needs of its customers by providing them with value-added products and services. i-Help is another step in this direction. We plan to launch several more such value-added services in the near future.”

Through i-Help, customers can dial 121 and follow the automated menu to understand and use various call management features such as call waiting, call forwarding, etc. They can also check their bill amounts and report faults in their line. Customer queries and clarifications will be answered by a company executive.

The i-Help service is multi-lingual and is currently available in Hindi, Telugu and English. All our wireline, wireless and Tata Mobitel customers will be provided with a T-PIN, which can be used by them to access these services.

Background Information
Tata Teleservices Limited is a part of the Tata Group, India's largest business house with 82 companies. The Tata Group has over 2.6 lakh employees, 2.7 million shareholders, and a turnover of US$ 8.8 billion.