Business
Standard — March 9, 2004
I
never went to B-school because B-schools were
a brand new idea in the mid-1960s. Anyway, I had
been to an Indian Institute of Technology, so
what was this "M" word all about?
In
the past 36 years, I have attended many management
courses: the Indian Institute of Management, Ahmedabad’s
(IIM-A’s) three-tier programme for management
development and Harvard Business School’s (HBS’s)
advanced management programme. I am told that
this qualifies me to be an alumnus of IIM-A as
well as HBS!
I
wish they would teach three subjects more rigorously
than at present at B-schools. First, rural markets.
Two-thirds of our people are rural, earning one-fourth
of GDP.
Most
management graduates belong to the urban one-third
that earns three-fourths of GDP. That does not
mean that managers should not have a sound understanding
of agricultural marketing, rural infrastructure
and economics.
Today,
our management institutes produce students who
tend to be elitist, living in ivory towers, unless
they are given the right exposures and sensitivities.
That is why the Tatas and HLL send out all their
trainees for a stint in rural development.
That
is why HLL insists on all trainees doing a sales
stint in small markets or a factory stint in small
towns. After all, these are the consumers to whom
the management graduates would have to sell their
soap, insurance and two-wheelers.
There
are 600,000 villages in India, 90 per cent of
whom travel to 2,300 towns (areas with populations
of over 20,000) to buy durables. Of the one million
BSNL mobile subscribers, I understand that 50
per cent are in rural India!
The
second subject I wish they would teach at B-schools
is managing your expectations. I have chosen not
to call it a course on business ethics, though
I have a component of that in mind, but embedded
into a context that young minds will find interesting.
The
students are bright; they come from a social structure
where they have seen ethical turbulence as a part
of everyday life. Merely lecturing to them about
values and ethics, about Enron and Sarbanes-Oxley
will not be motivating.
Getting
iconic figures to share their experiences, the
lessons they have learnt from failure and success,
the value of good health and persistence — all
these have a great value to these young minds.
If
they can leave the campus with the message that
happiness is not a goal to be achieved, but a
companion for the journey, then a great lesson
of life would have been imparted.
The
constant gripe from corporations is that students
come to work with a tool kit of skills but with
inadequate mental preparedness.
The
course I am advocating is meant to answer that
issue. The All India Management Association is
attempting to fill this gap through a novel programme
called "shaping young minds programme".
The
third subject is emotional intelligence. The world
does not work because everybody does logical things
or because it is populated by intelligent people.
Solutions
to social and organisational problems often lie
in people’s hearts and their emotions rather than
in their minds. This should be revealed through
a programme on the campus: perhaps it is already
done, but more needs to be done.
Acharya
Vinobha Bhave used to talk to hundreds of landowners
during his bhoodaan movement. His younger followers
would exhort him to "display stronger leadership"
in the attempts to get land donations.
He
would counter with: "Flow like a river, getting
around obstacles in a zig-zag path. Every landowner
has a high wall of ego around him. I do not try
to climb the wall. Rather I will walk around the
wall to find the small opening which may lead
to his heart."
It
is worthwhile to inculcate this type of problem-solving
attitude also to management students.
In
closing, let me say this: our engineering colleges
and management institutes are great gifts to the
nation. Our nation’s market share in the global
production of engineers and management graduates
is 25 to 30 per cent. The quality of this output
is highly variable. My suggestions are intended
to improve that quality.