Incorporated in 2004, Tata Sky is an 80:20 joint venture between the Tata Group and STAR, offering viewers a world-class television viewing experience through its direct-to-home (DTH) television service. The Sky brand, owned by the UK-based British Sky Broadcasting Group, has more than 20 years of experience in satellite broadcasting, and is well known for its innovative products and services. With this service, Tata Sky has joined a select international group of DTH businesses that operate in areas as far away as the UK and Italy in Europe, and Mexico and Brazil in Latin America.

Areas of business
Tata Sky offers viewers a variety of popular channels in categories ranging from entertainment, sports, movies and music to news and documentaries in DVD-quality picture and CD-quality sound. The service further aims to empower television viewers with choice, control and convenience through a wide range of programming and interactive features, thus becoming a one-stop shop for all the television entertainment needs of customers.

With state-of-the-art digital infrastructure and partners that include global leaders in digital technology, Tata Sky provides for hardware installation at subscribers' homes, as well as after-sales service through an extensive customer service network that provides complete customer care. Tata Sky also retails its hardware and prepaid recharge vouchers through popular consumer electronic stores to facilitate consumer access.

Business partners
Tata Sky has invested in state-of-the-art digital infrastructure and has partnered with global leaders in digital technology.

Indian Space Research Organisation: The company has on lease all 12 KU-Band transponders on ISRO's Indian satellite, INSAT 4A, the most advanced and high-powered KU-Band communication satellite in the region. The satellite enables Tata Sky to offer superior picture and sound quality with a wider range of channels.

NDS: Tata Sky has partnered with NDS, a provider of technology solutions for pay television. The NDS VideoGuard conditional access solution provides superior broadcast security, and enables Tata Sky to offer multiple programming and pricing packages.

Siebel: Tata Sky has partnered with Siebel, leaders in Customer Relationship Management (CRM) software, to support operations through call centres and field service operations, customer order management and product configuration.

Comverse: Comverse's Kenan FX billing software supports billing for all residential, institutional and commercial customers. The software has been enhanced specifically for Tata Sky to support a new industry pre-paid billing service that allows customers 'to pay as you go'.

SAP: SAP's Enterprise Resource Planning (ERP) application suite supports the company's materials management, sales and distribution, finance and control, and human resources requirements.

Sun Microsystems: The company provides world-class technology infrastructure to Tata Sky, which helps in delivering high levels of service standards that ensure maximum up-time, fault recovery and load management. Sun has also provided Tata Sky with installation, engineering expertise and support.

Thomson and Humax: The company provides top-of-the-line digicomps, customised specifically for the Indian markets. The technology allows Tata Sky to deliver multiple programming, pricing packages, and interactive services to its customers.

Contact
Tata Sky helplines
From MTNL / BSNL lines: +1 (860) 425 6633
From other lines:
Western India: +91 (20) 6600 6633
Northern India: +91 (172) 6600 6633
Southern and eastern India: +91 (40) 6600 6633