Bangalore: Tata Infotech Education, has announced the launch of Contact Centre SolutionSets, an e-learning solution for the call centre industry in alliance with SkillSoft (formerly SmartForce).

"The new e-learning solution aims to help companies achieve consistent, high quality customer service and is the only completely integrated solution with technology, content and services. It is very relevant considering the huge growth potential of IT enabled services (ITES) sector in the country," said Tata Infotech Education Services Division head Rahul Thapan.

The solution will save the training costs of call centres by over 25 per cent when compared with classroom training, thereby making them more competitive, he said. Tata Infotech had introduced class room training for call centres since 2001.

Contact Centre SolutionSets would provide training solutions in the area of interpersonal and customer interaction skills, personal management and computer skills. The solutions would be available for functions like customer service, inside sales support, helpdesk and technical support, Mr Thapan said.

Tata Infotech Education Service Division has 300 centres across the country and 15 centres abroad and plans to add 100 more centres in India and 20 more abroad, this fiscal.

"In India, we are looking at expanding to smaller towns and cities and abroad. Our focus is on developing countries and would look at some parts of Africa, Korea, China etc," Mr Thapan said.