July 04, 2018

TCS recognised as a leader in enterprise QA services by Everest Group PEAK matrix

Tata Consultancy Services’ strong portfolio of tools and IP, investments in automation and AI and agile/devops maturity cited as key strengths

Mumbai: Tata Consultancy Services (TCS) (BSE: 532540, NSE: TCS), a leading global IT services, consulting and business solutions organisation has been positioned as a Leader in Everest Group’s “Enterprise QA Services PEAKTM Assessment 2018”.1

“In a Business 4.0 world, enterprises’ brand differentiation is predicated on enhanced customer experience, making quality engineering that delivers first time right quality, all the more critical in protecting brand reputation,” said Jayashree Natarajan, global head of quality engineering & transformation, TCS. “We have been named a Leader in this assessment for the fifth consecutive year, validating our ongoing investments in quality engineering and the resultant market success.”

TCS’ quality engineering & transformation services group offers a comprehensive portfolio of cognitive-powered services spanning the entire quality assurance value cycle – including consulting and advisory, testing services implementation, and managed services for test environment and test data management – helping global clients address their business, quality and risk management challenges.

The company has responded to the emergence of newer technologies, and growing customer investments in those areas as part of their digital transformation initiatives, with newer offerings such as agile/devops transformation consulting, VR/AR assurance, video and infotainment systems assurance, and industry-specific digital assurance. With functional assurance constituting the largest part of customers’ assurance spending, TCS’ domain expertise across multiple industry verticals has become a key differentiator.

TCS has made significant investments in building intellectual property in the digital assurance domain. The newly launched customer experience assurance platform measures and benchmarks the customer experience maturity of systems across five dimensions – usability, accessibility, compatibility, security and performance – using cognitive and machine learning techniques, and provides remediation to enhance business outcomes. Smart QE is an AI-powered platform to accelerate the release cycle using contextual insights, predictive analytics and self-healing capabilities to enhance the quality and predictability of IT applications.

“The QA function of the future needs to evolve beyond testing and become the custodian of the brand. TCS understands that agile and devops models require QA to be a holistic function. It has invested in automation and AI/cognitive tools that have helped it deliver next-generation solutions to clients,” said Yugal Joshi, vice president, Everest Group.

“Our contextual knowledge, depth in test automation, investments in cognitive technologies and extensive portfolio in assurance-related IP enable our customers to deploy first-time-right solutions faster and enable a superior customer experience. This helps them differentiate themselves in the digital economy,” added Jayashree.

1 Enterprise QA Services PEAK Matrix™ Assessment 2018: Quality Assurance to Brand Assurance: AI Driving the Evolution, Application Services, Market Report – May 2018