April 18, 2017

Tata Consultancy Services' broad-based growth across markets marks a steady FY17

  • Annual FY17 revenues at Rs117,966 crore; up 8.6 percent
  • Annual FY17 CC growth: 8.3 percent; FY17 volume growth: 8.5 percent
  • Annual FY17 net profit at Rs26,289 crore; up 8.6 percent Y-o-Y
  • Annual FY17 cash flow from operations at Rs26,992 crore; up 15.4 percent Y-o-Y
  • FY17 Q4 revenues at Rs29,642 crore; up 4.2 percent Y-on-Y and (0.3) percent Q-o-Q
  • FY17 Q4 net profit at Rs6,608 crore; up 4.2 percent Y-on-Y and (2.5) percent Q-on-Q

Mumbai: Tata Consultancy Services (TCS), (BSE: 532540, NSE: TCS), announced its consolidated financial results according to Ind-AS and IFRS for the quarter and financial year ended March 31, 2017.

  • Digital revenues at $3 billion for FY17; growing at 29 percent Y-o-Y
  • 200,000+ TCSers gained 500,000+ new digital competencies in FY17

Annual Highlights for 2016-17 Q4 Highlights for 2016-17
  • Operating profits at Rs30,324 crore; up 5.3%
  • Operating margin at 25.7%
  • Healthy client revenue metrics:

    Clients in $50 million+ band increased by 11
    Clients in $20 million+ band increased by 17
    Clients in $10 million+ band increased by 12
  • Gross addition: 78,912 employees
  • Net addition: 33,380 employees
  • FY17 EPS at Rs133.41
  • Total dividend at Rs47.0 per share (including Rs27.50 proposed final dividend)
  • Operating profits at Rs7,627 crore; (1.4)% Q-o-Q; 2.9 % Y-o-Y
  • Operating margin at 25.7%
  • Volume growth at 1.7%
  • Gross addition: 20, 093 employees
  • Net addition: 8,726 employees
  • Attrition rate: 10.5% in IT services
  • EPS at Rs33.52 in Q4 from Rs34.40 in Q3
  • Final dividend (proposed) of Rs27.50 per share

Commenting on FY17, Rajesh Gopinathan, CEO and MD, said, “FY17 was a year of broad-based growth amidst economic and political turbulence in our key markets. We added $1.4 billion dollars in constant currency revenues during the year and increased our digital revenues sharply as we helped our customers leverage the digital economy. Our digital business grew at 29 percent annually, with most industries showing double-digit growth as we steadily increased the number of customers across different revenue bands.”

Mr Gopinathan added, “Our clients are looking for integrated offerings as they advance their cloud agenda and we have a solid pipeline of deals across markets and industries. On the back of digital adoption, agile, automation and cloud are the themes that we are going to market to drive efficiencies and predictable outcomes across our clients’ infrastructure, applications and business operations.”

N Ganapathy Subramaniam, COO and executive director, said, “Technology is driving different industries to rapidly evolve in new, uncharted ways. To stay relevant, enterprises have to go full on digital, stay agile and delight customers with a superior always-on experience. Our contextual knowledge of the customer’s business combined with our digital talent and our unparalleled execution on the ground positions us to play a strategic role to help them transform and grow.”

V Ramakrishnan, CFO, said, "Despite headwinds from currencies, we have ended FY17 with an industry-leading financial performance while generating strong cash flows. We continue to invest to support organic growth of our digital business, build new market segments and drive profitability in our targeted range.”

FY2016-17 saw broad-based growth across markets, with all industry verticals, except BFSI, retail and hi-tech, growing in double digits. All markets grew in FY17 in CC terms. Among major markets, Europe grew in double digits (13.6 percent) and crossed the $2 billion milestone in revenues, followed by North America (7.6 percent) and the UK (6.1 percent). Among growth markets, MEA (14.8 percent) and Latin America (14.1 percent) led the way, while India grew at 10.1 percent and APAC at 5.7 percent.

Among service lines, Enterprise Solutions and Consulting crossed the $3 billion and Business Process Services crossed the $2 billion revenue milestones. Driven by Internet of Things (IoT) and industrial internet solutions, engineering services led the way with 17.4 percent growth during the year while infrastructure services grew at 16 percent, followed by assurance services with 12.5 percent growth and BPS with 10.4 percent.

Key wins in Q4:

  • Selected by a large global financial services company to provide end-to-end ADM services
  • Chosen by a leading global travel commerce platform company as its primary technology partner to innovate and shape a superior customer experience through the power of digital technologies
  • Selected by a leading European life sciences company to design and transform IT solutions to institutionalise an agile and replicable divestiture capability
  • Chosen by a large vertically integrated utility in North America to provide end-to-end assurance services for entire IT landscape and support the mobility and analytics portfolio
  • Selected by a global consumer electronics major as the single strategic partner to enable digital transformation of customer experience and supply chain transformation
  • Chosen by a large European utility to simplify, innovate and digitise their application landscape to strengthen customer focus
  • Selected by India’s large public sector general insurance company for its technology transformation engagement to enable faster decision making and quick time to market
  • Engaged by a North American pharmaceutical company to manage its applications across the enterprise and manufacturing operations
  • Large APAC banking regulator selected TCS BaNCS to transform its core banking operations and business functions

In FY17, digital revenues grew 29 percent due to accelerating adoption across industries as customers looked to transform their enterprises. With our suite of products and solutions, extensive domain expertise and customer-specific contextual knowledge, TCS captured significant opportunities in cloud, automation, analytics and IoT, with 16.7 percent of revenues ($3 billion) coming from digital services for FY17. At the end of Q4, digital revenues were at 17.9 percent, with a Q-o-Q growth of 7.6 percent.
One key Digital India initiative that was launched during Q4 was the Aadhaar Merchants Digital Payments platform to enable UID-biometric-based transactions in retail outlets to help drive financial inclusion and bring digital payments at the bottom of the pyramid using an Aadhaar number and an Aadhaar-linked bank account. The merchant initiates the transaction on the Aadhaar Pay app on his or her Android smartphone by entering the customer’s Aadhaar number and the amount payable. Once the customer is authenticated using an attached fingerprint reader, the amount is debited from the customer’s Aadhaar-linked bank account and credited to the merchant’s bank account. Combining a low-cost front-end device backed by a secure, scalable merchant payment platform that supports all forms of payment is one solution to drive the Digital India initiative.

Key wins in digital services in Q4:

  • Selected by a North American biotechnology company as a strategic partner for digital transformation
  • Engaged by an APAC resources firm for workforce re-imagination and enhanced customer engagement using artificial intelligence (AI)              
  • Chosen by a North American engineering company to establish a dedicated mobility centre of excellence
  • Chosen by a European retailer as a partner to re-imagine a digital marketing programme
  • Chosen by a leading UK-based financial services firm as technology partner for data governance              
  • Chosen by a North American retailer to optimise supplier collaboration systems using AI
  • Selected by an APAC utility to augment and support their mobile application integration framework
  • Engaged by an APAC telco to transform user experience of mobile applications
  • Engaged by a North American development bank to undertake end-to-end transformation using cloud
  • Chosen by a North American industrial company to drive their cloud transformation strategy

Innovation and intellectual property:
As of March 31, 2017, the company has applied for 3,359 patents, including 198 applied during the quarter. Till date, TCS has been granted 478 patents.

Human Resources:
The company continued to hire to support business growth and employed 3,87,223 professionals globally from 130 nationalities. This included 34.7 percent of women professionals at the end of FY17 – an all-time high. The attrition rate for IT services was 10.5 percent (14.7 percent in FY16) while overall it stood at 11.5 percent (15.5 percent in FY16) on an LTM basis. FY17 saw addition of 78,912 employees, with a net addition of 33,380 employees. In Q4, there was a total gross addition of 20,093 employees and net addition of 8,726.

“Our focus is on upgrading the ‘digital quotient’ of TCSers and at the end of FY17 over 2,00,000 employees have been trained and have gained over 5,00,000 new digital competencies as well as 1.1 million certifications, said Ajoy Mukherjee, executive vice president and global head, human resources. “Our hiring patterns are also evolving with an increasing number of employees being hired in different markets but also through the year through hackathons as well as gaming and coding contests.

Awards and recognition:

Business leadership:

  • Rated as one of the world’s top three most valuable brands in IT Services in 2017 by Brand Finance
  • Recognised as the global top employer by the Top Employers Institute across 27 countries.
  • Received multiple awards at the Brandon Hall Group's HCM Excellence Awards 2016
  • mKRISHI® won the prestigious National Contest on Social Innovation 2016
  • Passport Seva Project won Express IT 2016 Award under the Digital Citizen Solutions category
  • Recognised as one of the Best and Brightest Companies To Work For® and one of the Best and Brightest in Wellness™ by the National Association for Business Resources.
  • Recognised as BPO Firm of the Year at CEE Shared Services and Outsourcing Awards, Warsaw
  • TCS Fit4life won People Matters League Awards Total Rewards 2017 - Best in Wellness category


  • Awarded the Best Supplier – IT Services Award for 2015–16 by Infineon Technologies 
  • Named the Red Hat North American Partner of the Year 2016


  • TCS Remote Energy Management Solution wins 2016 IoT Award for Connected Building

Read IFRS Financial Statements