March 11, 2010

Government of Maharashtra and TCS launch Mahaonline portal

Internet-based system plans to deliver 300 end-to-end citizen services across the state

Mumbai: Tata Consultancy Services (TCS) (BSE: TCS.BO, NSE: TCS.NS), the leading IT services, business solutions and outsourcing firm and the Government of Maharashtra announced that the two parties had formed a joint venture to launch internet-based, online citizen services in the state through the Maharashtra Online portal.
The Maharashtra Online portal will be a ‘one-stop shop' with end-to-end online processing and delivery of any citizen’s request for services by the respective authorities at state, district and taluka level headquarters. The joint venture plans to roll out around 40 citizen services across 15 departments in the first year of operations and eventually increase this to 300 different services. The same will be available in the Marathi and English languages.
To ensure seamless processing of requests from citizens of the state and provide a high level of service delivery, the citizen service portal ( will be integrated at the back end with DigiGOV, the state-of-the-art framework solution developed by TCS. This will provide an electronic gateway into the state government’s portfolio of services to citizens and businesses.

Ashok Chavan, Chief Minister of Maharashtra, said, “The launch of Mahaonline will help the government administration to become more efficient and transparent. The digitisation process of government files enhance decision making. Citizens will have easy access to information and services through the portal which will have user-friendly features. Additionally call centres will be set up to provide information on government services. All these initiatives will propel Maharashtara’s position in eGovernance initiatives in the country.”

N Chandrasekaran, CEO and MD, Tata Consultancy Services, said, “TCS will help the Government of Maharashtra realise its vision to provide integrated services to the citizens through use of information and communication technologies to enhance speed, convenience and transparency for users. Maharashtra Online is a unique project that integrates the front-end citizen portal with back-end DigiGOV making it the first of its kind on this scale by any state government in India.”
Maharashtra Online will be a 10-year joint venture, with TCS holding 74 per cent equity and the Government of Maharashtra holding 26 per cent. The project will be rolled out on the current IT infrastructure of the state government.
The joint venture will also provide DigiGOV framework for increasing the intra-office efficiencies across the state administration. In phase one, all departments of the state secretariat will convert paper files into e-files, create processes, and track the file till decision making is completed on a real-time basis. This has the potential to reduce the number of steps and time needed to process requests.
The DigiGOV solution also provides a dashboard to the senior management to keep a tab on the efficiency in decision making and quality of decision making, in addition to monitoring of pace of processing, through use of inbuilt alert systems and reports. This would lead to integration and seamless exchange of information across departments on a need-to-know basis with decision support system.

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