Taj
targets greater revenue pie from Food and
Beverage
Financial
Express
September 23, 2002
New
Delhi:
Tata-owned
Taj Group is to increase the share of food &
beverage (F&B) to the total revenue by 50
per cent during the current financial year 2002-03
from the level of 37 per cent previous year.
The
Group is aggressively promoting its F&B business
to maintain the topline, as room revenue is likely
to remain under pressure due to the low volume
of foreign visitors during the tourist season.
"Taj hotels has initiated strategic tie-ups
and launched marketing campaigns to step up revenue
from the F&B business and domestic tourists
as the inflow of foreign visitors is expected
to remain low during the forthcoming tourist season,"
Taj Hotels director-Direct Marketing & Loyalty
Programme Zaid Farooqi said. With various promotional
campaigns and strategic tie-ups the company’s
F&B revenue is likely to touch Rs 350 crore.
The
company earned Rs 212.19 crore from the F&B
business in the fiscal 2001-02, which was about
37 per cent of its total revenue of Rs 580.36
crore from rooms, restaurants and banquets. With
other income included the company’s total revenue
was Rs 601.88 crore during the fiscal.
"An
aggressive campaign to promote the F&B business
in India though about 200 outlets in 42 hotels
has already resulted in an increase in F&B’s
share to 47 per cent," he said.
In
the previous financial year ended March 2001,
the company earned Rs 292.10 crore from F&B
which was about 42 per cent of total revenue of
Rs 687.5 crore (excluding other income). The total
turnover of the company during 2000-01 was Rs
716.34 crore.
"F&B
is one of Taj’s core strengths. We have been earning
significant revenue from F&B, which is not
a trend of any five-star hotel chain globally.
F&B can make up the revenue loss from other
sources to a great extent," Mr Farooqi said.
Explanining
the reason for focusing on F&B and domestic
tourists, he said, there is a drop in the number
of international leisure and holiday travelers
visiting India due to 9/11, the Afghanistan war
and the border tension. "The situation is
likely to continue even in the tourist season
(October-March). Hence, we have taken steps to
boost the topline by focusing on F&B and domestic
travelers," he added. "We have tied-up
with Citibank to offer value-added service to
the customers. With Citibank, we will offer Taj
Epicure Diners Club International Card which is
likely to attract over 20,000 customers in the
first year," he said. Citibank has 110,000
Diners Club members in India.
In
order to attract domestic travellers and Indian
corporate clients, the company has launched a
package, which allows a customer to avail two-room
nights-free in any of the Group’s hotels anytime,
on an average spent Rs 25,000 in any property
of the Taj Group.
Similarly,
they have tied-up with Indian Airlines to offer
free stay in any of the Group’s hotels after shelling
out an additional Rs 1,000 for the airline’s ticket.
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