Citibank,
Taj to launch co-branded hotel card
Economic
Times
September 4, 2002
Citibank
and the Taj group of hotels have joined hands
to launch the Taj Epicure Diners Club card, the
first hotel co-branded card in the country.
The
chip-cum magnetic strip card is targeted at existing
Diners Club card members and the Taj group’s Inner
Circle and Epicure members. The charge card, which
comes at an annual fee of Rs 2,000 has a captive
base of 70,000 Diners Club, Epicure and Inner
Circle members to tap into. About 20,000 of these
members are expected to avail of the new card
in the first year itself.
The
card, which will work in a closed loop, comes
with a rewards programme that allows cardholders
to earn back 10% of food and beverage spends at
participating Taj properties in the form of Epicure
points. For instance, Rs 10,000 spent, would earn
the card holder Epicure points worth Rs 1,000
that can then be used to settle bills at participating
Taj hotels. Reward points earned by Diners Club
cardholders can also be converted into Epicure
points even if the points earned have been from
spends at other hotel properties.
Members
can also earn Taj Inner Circle points for spends
on room charges, telecommunications, laundry and
business centre facilities at participating Taj
hotels. These points can be redeemed for hotel
stays and merchandise options.
The
chip-based card would enable cardholders to instantly
redeem their points in full or part settlement
of their bills when they dine and stay at Taj
properties. However, while most card issues offer
reward points to cardholders, the value of which
is only about 1%, the Taj-Citi co-branded card,
by offering 10% of spends as rewards, will be
eating into the Taj group’s margins on F&B
and room revenues. "We expect that by offering
such a product to our customers, spends on F&B
and hotel stays will increase, off-setting our
loss of net revenue margins. Our customers have
also been asking us for a smart, user-friendly
programme." Said Ajoy K Misra, senior vice-president
(sales and marketing), Taj group.
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