June 18, 2018

Vistara celebrates its 10 millionth customer

Over 3 million passengers flew Vistara in the last six months

New Delhi: Vistara today flew its 10 millionth customer, successfully crossing yet another milestone in its journey. To mark the landmark achievement, the airline identified Shuchi Maheshwari as the special customer at Delhi’s Indira Gandhi International Airport, and surprised her with flowers, a memento and a complimentary business class upgrade on her flight UK983 to Mumbai. The airline also presented her a courtesy Club Vistara Gold membership tier. Vishesh Khanna, vice president and head of sales at Vistara, presented the special life-size boarding card to Ms Maheshwari, as other staff and customers joined in the celebration.

Vistara's 10 millionth customer, Shuchi Maheshwari, being felicitated at Delhi's Indira Gandhi International Airport by the staff of the airline

Vistara achieved a remarkable feat of flying over three million customers in just last six months. The airline credits this success to its growing popularity as India’s finest airline among travellers across the country for the exceptionally seamless travel experience and ‘intuitively thoughtful’ service it provides to customers across all touchpoints.

A delighted Ms Maheshwari exclaimed, “I didn’t expect such a special flight when I came to the airport today! The surprise is overwhelming and I am very happy to be part of Vistara’s celebration; it is undoubtedly the airline I love the most.”

Sanjiv Kapoor, chief strategy and commercial officer, Vistara, said, “We’re very excited to have achieved this milestone in such a short span of time since starting our operations in 2015 and with a relatively small fleet of aircraft. It is truly humbling to see how much our customers love flying ‘the new feeling’ with Vistara, which keeps us focused on our commitment to pushing the envelope and making flying an experience one can always look forward to.”

As the highest-rated Indian airline on SkyTrax and TripAdvisor, and winner of several ‘Best in Industry’ awards, Vistara has consistently raised the bar for operations and service delivery in the Indian aviation industry. It today serves 22 destinations with over 800 flights a week and a fleet of 21 aircraft. Recently, Vistara won top honours in TripAdvisor’s Travellers’ Choice Awards for 2018, bagging titles such as ‘Best Airline – India’, ‘Best Regional Airline – Asia’ and ‘Travellers’ Choice Winner (Economy Class) – Asia’. Vistara was also recently awarded for being the ‘Most Passenger Friendly Airline’, jointly by the Ministry of Civil Aviation (Govt. of India), Airports Authority of India and Federation of Indian Chambers of Commerce and Industry (FICCI) as well as the title of ‘Best Airline – Service Standards’ (Domestic Category) by Pacific Area Travel Writers Association (PATWA) at ITB Berlin 2018.