June 12, 2018
TPADL consumers can now avail facilities across five customer care centres in Ajmer, Rajasthan
Enhances customer experience by providing services on the company website along with incentives on bill amounts
Jaipur and Ajmer: Tata Power, India’s largest integrated power company, has always held its consumers are at the core of its business and worked tirelessly to ensure complete satisfaction of its consumers. Continuing with this belief, Tata Power Ajmer Distribution (TPADL) will now cater to its consumers with their services across five customer care centres at Hazari Bagh, Hathibhata, Shastri Nagar, Parbatpura and Vaishali Nagar in Ajmer.
The centres will facilitate consumers to apply for new connections, pay bills, register billing issues, line or pole issues etc., along with consumer redressal forum. They will be serviced at a single window and will be saved the hassle of visiting multiple windows. They will also be provided with a reference number once they register their query; which is further examined by Tata Power’s senior officials.
To enhance its reach, enable and empower its consumers, TPADL has made a provision in the SAP system to grant benefits to consumers who pay their bills seven days before the due date. This incentive lies in accordance with the guidelines issued by the Rajasthan Electricity Regulatory Commission. It states that the customer be given 14 days from the date of issuance of the bill to deposit the amount without any delay fee.
In line with this progressive and customer-oriented approach, TPADL would adjust the benefit of the rebate granted by the Regulation Commission in the next bill of the consumer, the details of which will be given in the following month. Giving the customers another reason to be elated, TPADL has ensured that they will not have to go to any officer to avail this discount.
Another aspect of this rule is that if the bill is paid within 15 days after the expiry of the due date by a bi-monthly consumer, 50 percent of the LPS amount mentioned in the bill will be adjusted in the bill of the following month.
Commenting on this initiative, Yogesh Luthra, CEO, TPADL, said, “We, at TPADL are committed to provide our consumers with non-stop, reliable supply of power as well as a responsive and best in class customer service experience. The customer care centre is our way of bringing value to the services we provide to our consumers and create happy customers by making provisions for them in the form of incentives and offerings. Through this centre, we are attempting to reach out to all our consumers who will find it convenient to seek information and do meaningful transactions.”
Additionally, consumers can now download forms for a host of services including application for new electricity connection from the company’s website. They also have an option of downloading and printing forms for services like new electricity connection, load change, name change, tariff change, and address change from the company’s website www.tpadl.com.