October 15, 2018

Tata Power inaugurates its second 'all-women' customer relations centre in Borivali, Mumbai

Customer relations centre to be entirely run by 10 women trained to deliver enhanced customer experience

Mumbai: Tata Power, India’s largest integrated power company, conceptualised India’s first ‘all-women’ customer relations centre (CRC) for power utility customers this year by inaugurating its first CRC centre in Andheri (West), Mumbai. With an aim to continue providing their talented and highly skilled women employees with new avenues for growth and development, the company today inaugurated its second all-women CRC in Borivali (East), Mumbai.

The team of the Tata Power all-women customer relations centre in Borivali, Mumbai

The new centre will be entirely managed by a team of 10 women personnel. All the functions at the CRC, including security, will be handled by women.

The move is a testament of Tata Power’s vision to strengthen economic diversification for the company, influencing the employability and empowerment of local women. The centre is an ideal platform for the company’s women employees to showcase their ability to independently manage and operate a full-fledged CRC.

Minesh Dave, president, transmission and distribution, Tata Power, said, “We are really glad to inaugurate our second all-women CRC which will be run entirely by 10 well-trained women. We hope to make these centres a rich training ground for women employees in building new skills, capabilities and expertise. We look forward to proactively strengthen women’s participation in other departments in the power utility sector, apart from a customer-facing role.”