Mumbai: Tata Consultancy Services (TCS), (BSE: 523540, NSE: TCS), a leading IT services, consulting and business solutions firm was recently ranked as the number one service provider across the entire Nordic region on key performance indicators (KPI) surveyed during the KPMG/EquaTerra’s Nordic Region Service Provider Performance and Satisfaction Study 2011. This is TCS’s second concurrent year at the top position.
TCS had consistently high industry scores on all major KPIs including customer satisfaction, recommendation, quality, flexibility, innovation, relationship management (strategic), risk and transition management and governance, and had consistently high industry scores on all other KPIs. The company was ranked number one for general satisfaction in the Nordic region, attaining a general satisfaction rate of 79 per cent (significantly above the average industry satisfaction rate of 69 per cent).
The independent report is an annual vendor performance survey completed by CIOs and CXOs representing the top 300 Nordic companies in terms of their IT spend and ranked 23 leading service providers in the region based on client feedback. “Along with achieving market leading project results, we have been strengthening partnerships with our clients by advising them strategically on both business and technology challenges, in order to help them maintain leadership positions in their own industries. This survey clearly shows these capabilities are highly valued among our clients. This year’s report is broader and deeper than ever before, and quality is emerging as the primary criteria in making IT partner decisions,” said Amit Bajaj, director, Nordic and Baltic region, TCS.
When asked how likely they are to recommend vendors to their peers, respondents ranked TCS first in the Nordic region (86 per cent on the recommendation index versus the industry average of 70 per cent), demonstrating the company’s ability to bring ‘certainty’ to its clients by delivering business results, providing leadership to drive transformation and partnering for success.
“This is the second year in succession that TCS has achieved a very strong performance. The company is again number one in Nordic customer satisfaction, and has achieved above-average results on every single KPI. The result is impressive since the Nordic IT market is under constant demand and pressure, from both clients and new vendors entering the market,” said Jef Loos, director, EquaTerra/KPMG.