Tata Business Excellence Group

Tata Business Excellence Group (TBExG), a division of Tata Sons, is entrusted with the mandate to set standards of excellence and partner closely with group companies to help them achieve their business excellence and improvement goals. The company's vision is to 'To enable at least 25 Tata companies to achieve industry leadership by 2025,' and its mission is 'To enable Tata companies to enhance performance and create long-term stakeholder value.'

Areas of business

TBExG collaborates with Tata companies through long- and short-term initiatives in the following key areas:

  • TBEM assessment: The Tata Business Excellence Model (TBEM) assessment criteria, which is based on the Malcolm Baldrige framework, is at the heart of the TBEM assessments of Tata companies. The assessment process uses the expertise within the Tata group, trained for carrying out such diagnostics, to get a report on the health of a company. During assessment, all systems and processes of a Tata company are thoroughly checked vis-a-vis the TBEM. The objective of the exercise is to ascertain the areas of strength and identify the fields where opportunities for improvement remain unaddressed.
  • Business excellence capability building: The capability-building programmes offered by TBExG are geared towards preparing business leaders to achieve performance excellence. Assessor capabilities and practitioner capabilities are two significant areas in which capability-building programmes are offered. In addition, TBExG also conducts SME programmes or customised workshops for Tata companies in the areas of safety, customer centricity, operations excellence, HR and strategy deployment.
  • Deep dives: TBExG's deep dive offering helps Tata companies improve and enhance performance through a detailed diagnostic investigation of their operations. The deep dive process focuses on specific areas that are important to the company’s business and examines them in greater detail. The theme for the deep dive is chosen based on the TBEM assessment feedback, the inputs from the company boards during the TBEM process or the company’s own introspection from its leadership and strategy sessions. Subject matter experts are assembled from within group companies as well as from external sources to form the deep dive team. Deep dives are conducted in the following key areas:
    • Customer centricity
    • Operations excellence
    • Strategy deployment
    • Safety
    • HR
  • Best practices: The best practices initiative aims to enable the cross-pollination of best practices that exist within as well as outside the Tata group. The best practices initiative is a multi-dimensional initiative that comprises several components and layers, which are:
    • Identification and documentation of best practices across the group
    • Prioritisation and categorisation based on group-level focus areas
    • Ensuring wide and convenient accessibility to all employees through a digital platform called EDGE. The EDGE best practices initiative is driven through various means, including the EDGE portal, EDGE webinars, learning missions, comparative reports and benchmarking studies, and partnerships with external organisations like ASQ and APQC.
    • Intensive ‘face-to-face’ sessions that are theme-based or focused on a single company through learning missions, webinars and workshops.
    • Setting up access to established subject matter experts in a range of fields
    • Enabling people to create communities of interest for sharing and engaging with colleagues in similar fields


TBExG has offices in Mumbai, Pune, Jamshedpur and Europe.

This profile was last updated on October 27, 2017 at 11:58 IST
Please refer to the official website of the company for more information (Website link available in the ‘Contact’ section on this page)