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Feature stories

 
An excellent quest
Business excellence involves a journey where the experience itself is the destination. Just 13 of the 100-odd Tata companies have made this journey their own and gone on to win the coveted JRD QV Award. But there are many others who are pushing hard and moving ahead on the road to excellence
A blend of words and harmony
Landmark is delighting customers with its wide selection of music and books — the largest in India — even as it explores the rapidly growing technology-enabled entertainment space
Trent-setter
By understanding customer needs, and offering quality products and an enjoyable shopping experience across a spectrum of formats and market segments, Trent has established itself as one of India’s leading retailers
All dressed up
Trent is set to conquer the Indian retail fashion segment with a bouquet of offerings that cater to every taste and budget
Big is bountiful
Trent's Star Bazaar chain of hypermarkets demonstrates its philosophy of being the best by providing shoppers with a comfortable, convenient shopping experience
In search of maturity
Himanshu Chakrawarti, chief operating officer of Landmark, talks about the changes looming on the horizon of the retail industry
Landmark: a treasure trove of titles
The store lures in customers by offering the widest range of book and music titles in a space that encourages browsing at leisure
Star Bazaar for a shopping spree
Hypermarkets offer customers a value equation that includes quality and convenience in an unbeatable combination
Westside: where style meets fashion
Ambience and warmth make shopping at this store a wonderful experience for the family
A store that gives you more
Westside's acquisition of Landmark has opened up new vistas for the books-and-music retailing chain
A Landmark deal
Retailing major Trent acquired Landmark, India's largest book and music retailer. Trent already had a strong market presence through Westside, lifestyle stores, and its Star India Bazaar hypermarket in Ahmedabad
Tilting the balance
The resounding success of its balanced scorecard initiative has enabled Trent, the Tata group's main retail player, to achieve organisational coherence and, with it, greater customer satisfaction and profitability
More bang for the shopping buck
Trent, the company that scripted the Westside success story, has gone hyper with the launch of its Star India Bazaar model
Shopping without stopping
The Westside chain has carved a niche for itself in the booming retail segment by reaching out to customers and listening to what they have to say
Westside walks the retail talk
Trent had set up four new outlets of the standout Westside marque in Mumbai, Ahmedabad and New Delhi. It plans for continued expansion, and is looking forward to enter the smaller Indian cities
Spurring super-shopping
The entire concept of shopping has undergone transformation in terms of format and consumer buying behaviour, ushering in a revolution in shopping in India
Dressed to deliver
Globalisation and rising fashion awareness have made Indians more conscious of what they wear to work
The Westside story: Fashioned to succeed
Style, affordable prices, quality have contributed to Westside's success in the retail fashion stores' business
Celebrating the season at Westside
What's new this festive season at the trendy lifestyle stores
Celebrating the season at Westside - Pune and Chennai
Festival fashion at the trendy lifestyle stores
Westside wears a festive look
Westside gears up for the festive season with a bonanza of surprise gifts