December 23, 2003

VSNL launches Tata Indicom Total Internet

Videsh Sanchar Nigam Limited (VSNL), India’s premier telecom and Internet services company, today announced the launch of ‘Tata Indicom Total Internet’— an integrated solution comprising multiple Internet services including Internet access, net telephony and value added mailing services. Total Internet, is an unique concept introduced in India for the very first time. It is an integrated one-stop, hassle-free quality Internet services solution that allows all existing and new Tata Indicom dial-up customers to avail themselves of multiple services using the rupee value in their Tata Indicom account from VSNL. This effectively means that all dial-up customers of Tata Indicom from VSNL can use the entire range of Internet services of Tata Indicom, without having to buy a new pack.

The launch of the ‘Tata Indicom Total Internet’ pack also marks the company’s launch of its net telephony services to retail customers. The service will enable customers to make economical superior quality calls across the globe from the comfort of their PCs. 

VSNL unveiled the new ‘Tata Indicom Total Internet’ value pack in an all-new ‘avatar’. The Tata Indicom Total Internet packs are available in several denominations starting from Rs 100 to Rs 3000 to suit the varying needs of customers. The packs will be available in over 5500 retail outlets across 22 cities in India. Customers can purchase or refill their accounts through the Internet or from the 1,675 ICICI Bank ATMs in the country. 

The ‘Tata Indicom Total Internet’ pack seeks to redefine the present consumer purchase behavior of independently buying Internet access in terms of hours, net telephony independently in terms of value and extra mail space in terms of MB and provides a never before convenience to the consumer. Speaking on the new retail offer, S. K. Gupta, managing director, VSNL said, “VSNL is highly committed to its retail business. Our endeavour is to enable the power of choice to the customer, by offering various mechanisms in this direction. The launch of Tata Indicom Total Internet will enhance our value proposition to our retail customers as it will offer them great convenience and better value for their money.”

The key advantages of the Tata Indicom Total Internet are:

  • Increased convenience (no need to pay separately for different Internet services)

  • Better manageability of the account

  • Convenience of using same user ID and password for different services (post registration)

  • From an Internet access and messaging perspective, the initiatives undertaken are:

    • New billing servers to help authenticate faster
    • Re-organisation of the network for providing better bandwidth and superior connectivity
  • New mail servers to provide faster e-mail and value-added messaging features 

  • From the net telephony perspective, VSNL, unlike most competitors in the market, has put in its own licensed solution. This enables VSNL to offer

    • A very flexible solution in terms of enhanced features

    • Managed network for superior voice quality

    • Customised softphone for enhanced net telephony experience

Total Internet: How it works?

  • The customer will buy a pack worth a “value” instead of the “hours”

    • Eg: A pack of Rs 864/- (inclusive of 8 per cent service tax)
    • Rate of Internet access at Rs 8 per hour, providing 100 hours of maximum Internet usage and free surfing hours from 11 pm to 7 am and on Sundays and national holidays
    • Net telephony as per rate per minute (for a particular country)
    • Free 5 MB email space in units of MB / option to create a new email ID / additional mail box size

About VSNL
Videsh Sanchar Nigam Limited is India's leading provider of international telecommunications and Internet services. Besides international long distance services, VSNL also offers a host of other valued-added services like Internet and data services, and specialised services that include video conferencing, television / video uplinking, programme transmission services, frame relay services and Inmarsat services. VSNL has also started offering national long distance services. With established relations with over 80 carriers across the globe, VSNL today has a strong infrastructure base that covers multiple gateways, earth stations and submarine cable systems. VSNL is listed across all the major stock exchanges in India and also has its ADRs listed on the New York Stock Exchange. (