Ranked in the top 5 percent of organisations in India on employee engagement

Mumbai: Gallup Consulting, a global consultancy specialising in employee and customer management, has conferred Indian Hotels Company with the 2012 Gallup Great Workplace Award. Indian Hotels Company, which operates Taj Group of Hotels, was chosen for this coveted award for inculcating high levels of employee engagement, which forms the central theme of the company’s business strategy.

Indian Hotels Company is amongst the 27 distinguished global organisations whose employee engagement results demonstrate they have the most productive and engaged workforces in the world. John Fleming, Principal and Chief Scientist — Customer Engagement and HumanSigma for Gallup Consulting, said, “The fact that employee engagement is deeply engrained in the culture of Indian Hotels has led to it winning the Gallup Great Workplace Award in succession. It is in the top 5 percent of organisations in India on employee engagement.”

Commenting on the award, HN Srinivas, senior vice president – human resources, said, “The company is extremely proud to have won the coveted Gallup Great Workplace Award for the third time which further strengthens our commitment of creating newer benchmarks in the service delivery. This award recognises our strength in hiring, training and incentive systems have combined to create an organisational culture in which employees are willing to go that extra mile for the guests.”

Harvard Business School had also recognised the robust organisational culture of the Taj and the contribution of its employees who risked their lives for the call of duty during the terrorist attacks. In its case study — The Ordinary Heroes of the Taj – Harvard Business School highlights the Taj Group’s extraordinary customer-centricity that turned ordinary employees into a band of heroes.

The Gallup Great Workplace Award is based on multiple criteria, including overall engagement levels and evidence of engagement impact on key business metrics. Gallup compares applicants' results across its renowned workplace research database composed of millions of work teams in more than 170 countries. A panel of workplace experts reviews each organisation's impact portfolio, which includes quantitative and qualitative components.