The business of excellence

A key vector that has helped Tata companies grow and establish themselves on the global stage is the strong business excellence movement in the group

Excellence is a continual quest at the Tata group and Tata companies are supported in their efforts to achieve world-class standards in all aspects of operations through group-level processes and systems that encourage and enable business excellence.

Model
Tata companies use the Tata Business Excellence Model (TBEM), which covers business aspects that range from strategy and leadership, to safety and climate change. Adapted from the renowned Malcolm Baldrige model, TBEM encourages continuous improvements through a formal system of benchmarking and assessment. Read more about TBEM>>

Support
The TBEM initiative falls under the aegis of Tata Business Excellence Group (TBExG), an in-house organisation mandated to help different Tata companies achieve their business excellence and improvement goals. TBExG profile >>

Forum
The Tata Business Excellence Convention is a forum that brings together the champions of excellence in Tata from all over the world. Global experts speak on challenges and opportunities. 

Recognition

The JRD QV Award function held during the Annual Group Leadership Conference (AGLC) recognises Tata companies that have achieved significant improvement and excelled in the quality journey.

 

Code
The Tata Code of Conduct (TCoC) is a mandatory pan-Tata policy that defines how Tata employees can conduct themselves. Read more about the TCoC >>

Stories


Business excellence: 20 years and counting
Twenty years ago, the Tata group set forth on a search for excellence, which has enhanced the reputation and value of the Tata brand, spurred the growth of individual Tata companies and laid the foundation for the group's global growth
'Our companies are our primary customers'
A former executive director of Tata Consultancy Services and Tata Power, S Padmanabhan has just stepped into his role as executive chairman of Tata Quality Management Services (TQMS). In this interview, Mr Padmanabhan talks about how both TBEM and TQMS are constantly evolving to stay in sync with the group's vision for business excellence
Sparkle all the way
With intense focus on innovation and other business excellence best practices, the jewellery division of Titan Industries has reached the pinnacle of excellence within the Tata group by winning the coveted JRD QV award 2012
Transforming to meet the future
The 2012 Tata Business Excellence Convention focused on identifying the challenges that the future will pose and finding sustainable solutions for them
Mentoring is a learning process
S Padmanabhan, executive director, operations, Tata Power, has been associated with the business excellence movement at Tata as a TBEM (Tata Business Excellence Model) mentor since 2003. In this interview, he explains how mentoring is a process of learning both for the company as well as the mentor
Bringing it all together
The common vision and philosophy that the Tata Business Excellence Model provides, has been an effective enabler in easing the integration of newly acquired entities into the group fold