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Audrey Mody, who has been with
Tata Consultancy Services in New York since the company's
inception, takes a walk down memory lane
I
am not only the oldest person in Tata Consultancy Services
(TCS) in terms of age but I have spent more time here
than others. As for the Tata Group itself, I have been
with it for 40 years.
I came to join the Tatas thanks
to my husband, Naval Mody, with whom I moved from India
to England. He joined the Group in 1964 as president
and vice chairman of Tata Inc and vice chairman of Tata
Ltd, London. A year after we shifted to New York I started
a small business under the Tata banner to import Indian
jewellery and brass work. I remember travelling one
day in a car with [late Tata Chairman] JRD Tata and
he said, "I hope they are paying you well for this."
He found that I was not getting paid at all! Then, once
we reached the office, he drew up a memorandum for my
payment.
Our venture, 'Maharani', packed
up because the better items in India started drying
up; it was then that I joined Tata Inc. I came into
the company as an employee in 1965 and there were some
60 people in the company at the time. I started out
doing various things and ended up becoming executive
vice president.
Meanwhile, TCS had started in
1968 in a small way. It comprised a handful of people
in places such as Sunnyvale, Florida and Boston. My
husband got involved with it and was in charge of many
of its activities, including negotiations with customers.
Even though he was not an IT person, he kept things
going for many years till they sent someone here.
TCS had to work very hard initially.
At that time, around 20 years ago, there were clients
who refused to go to India for negotiations because
they thought it was too far away. Those days were difficult
also because everything was governed by the Reserve
Bank of India; growth, in many ways, was slow. Even
then, over a period of a few years, we managed to open
a few offices.
F. C. Kohli (TCS's former deputy
chairman and the man widely regarded as the father of
India's software industry) used to come here very often.
One day, he was sitting in my husband's room and he
said he would open one office in another city and one
more before the end of the year. I remember my husband
looking up and asking, "Where will the paisa (money)
come from?" Mr Kohli replied, "Don't worry
Naval, the paisa will come; God will prevail."
Strangely enough, God did prevail by the end of the
year.
I was involved in organising
the offices, looking after expenses and generally keeping
an eye on things. Even during the eight years when my
husband was in bed before he died, I was here from 9.30
am till 2 pm every day and even took work home. After
he died, about 10 years ago, Mr Kohli insisted that
I continue working with TCS.
My strongest recollection of
TCS's current chief executive officer, S. Ramadorai,
is of his first visit here. During the day he would
visit clients and at 5 pm, when all the staff had left,
he would be back in the office, sitting at his desk
with the typewriter and typing with one finger. I still
tease him about that.
TCS has grown rapidly in the
recent past. We have built a good name for ourselves;
we have had very few dissatisfied customers. And now
we are pushing a lot harder in the US. Our president,
Arup Gupta, is growing the business aggressively and
that is a necessity, given that we are up against a
whole lot of competition where earlier there wasn't
any.
My job has also undergone
a transformation. Earlier, we used to draw up standard
legal documents of six-seven pages, but today every
contract is different. Negotiations are far more complex
now. While I have moved out of this work, I still oversee
things, especially when Mr Gupta is away. My daughter,
who teaches at Princeton University, would like me to
retire but I have been a businesswoman for too long
to give this up in a hurry. TCS is my life; I am very
proud of it.
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