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A
never-ending journey…
Dr J. J. Irani, as
chairman of Tata Quality Management Services,
is piloting the Group's business excellence initiative
across Tata companies |
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The
Q word
Friend, philosopher
and guide, TQMS works with Tata companies,
helping them to achieve higher levels of excellence
as they seek to gain a bigger footprint in the global
marketplace |
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The
roll call of quality
Back in the 1980s,
very few people could have imagined how intense
the competition would get only a decade later. Not
only has Chairman Ratan Tata's vision equipped the
Tata Group to survive the challenges, the business
excellence programme he initiated has helped Tata
companies to launch themselves in the global arena |
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Full
speed ahead
It's been a year of
accolades for Tata Motors CVBU. Not only
did the division win the coveted JRD QV award, the
pinnacle of excellence in the Tata Group, it has
also received the prestigious CII-Exim Bank Award
for Business Excellence |
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On
the stairway to success
Tata Motors PCBU
and Tata Refractories broke into the 500+
league to win Active Promotion awards, while the
Luxury Division of Indian Hotels improved
its score dramatically to get the Highest Delta
award |
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Winning
strategies
There is no one formula
for success in driving business excellence in an
organisation, but knowing the route others have
taken helps in getting there faster |
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BE
a winner
Trying to implement TBEM by 'working harder' is
a sure formula for failure," says John Vinyard,
a senior Baldrige assessor from the US, who has
been evaluating Tata Group companies for several
years. TBEM, he says, is not about brute force but
the use of systematic processes |
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'The
word quality carries so much baggage'
In his six-month association
with the Tata Group, Hank Grimmick, a veteran
business excellence consultant, found the people
to be warm, caring, and committed to the organisation
and to the Tata Business Excellence Model |
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The
quality quotient
Tata Consultancy
Services has made big gains by embracing the
Tata Business Excellence Model |
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Tata
brand holds the high ground
The latest edition of
a long-term survey involving a cross section of
Indians reveals the Tata marque soaring ahead of
rivals |
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Where
quality is king
Tata Engineering,
with its recent quality improvement project, has
come to understand this better than most |
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Packaging
a new punch
Bhushan Raina
has used the Tata Business Excellence Model template
to engineer a turnaround of the Tinplate Company
of India |
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Standing
out, standing apart
The JRD QV Award is
the pinnacle of an in-house process that recognises
and rewards business excellence among Tata Group
companies. In this address at the latest edition
of the awards function, Group chairman RatanTata
celebrates the blossoming of an idea whose time
had truly come |
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Driving
business excellence
The stated goal of
the Tata Group is to secure positions of leadership
for its companies in the industries they operate
in. Driving this ambition is the quest for business
excellence across all enterprises within the group,
and one of its chief navigators is G. Jagannathan,
CEO of Tata Quality Management Services. An interview
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